Kimberly Hanson
Minnetonka,MN
Overview
2016
2016
years of professional experience
Work History
Waitress
Axels Bonfire
Mendota,MN
- Provided exceptional customer service to enhance guest satisfaction and drive repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and address special requests.
- Resolved guest inquiries and complaints promptly to maintain positive dining experiences.
- Demonstrated knowledge of menu items, ingredients, and wine pairings to advise customers effectively.
- Supported promotional events by setting up dining areas and coordinating with management for smooth execution.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Delivered exceptional customer service in high-volume dining environment.
- Assisted with menu recommendations, enhancing guest satisfaction and dining experience.
- Managed order accuracy, ensuring timely delivery of food and beverages to tables.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Cosmetologist
Sole Proprietorship
03.2002 - 04.2015
- Provided personalized hair and skincare consultations to enhance client satisfaction.
- Executed various hair treatments, including coloring, cutting, and styling techniques.
- Maintained cleanliness and organization of workspaces to ensure safety compliance.
- Cultivated strong client relationships through effective communication and follow-up services.
- Developed and implemented new styling techniques to improve service offerings.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Auto Technician
Tires Plus
Timeline
Cosmetologist
Sole Proprietorship
03.2002 - 04.2015
Waitress
Axels Bonfire
Auto Technician
Tires Plus