Kimberly Hardin
Houston,Texas
Summary
Highly motivated, seasoned independent contractor with 15+ years of experience working in a remote environment, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Independent Contractor Remote
Nike Commerce
Scottsdale, AZ
11.2023 - Current
- Assist consumers via phone with order placements.
- Analyzed customer feedback data to improve customer service processes.
- Provided status on orders placed.
- Provided updates on refunds, exchanges, or alternate item suggestions.
- Made product recommendations based on customer needs and preferences.
- Resolved customer complaints and issues in a timely and professional manner.
- Resolved customer inquiries promptly via phone or email communication channels.
- Identified discrepancies between source documents and entered data.
- Reviewed existing information for accuracy and made necessary corrections.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Small Business Banker Credit/Debit Card CSR
Bank of America
Houston, Texas
08.2020 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Received and responded to inquiries for cardholders’ businesses, traditional checking accounts, and savings accounts.
- Processed credit card applications by entering applicant data into the company's credit card application system accurately and efficiently, following established procedures and protocols.
- Support processes related to card reissues, ATM, credit, and debit card disputes.
- Referred unresolved customer grievances to designated departments for further investigation.
- Provided timely resolution to any issues and concerns regarding card products, including ATM, credit, and debit card services.
- Collect necessary information, and complete fraud reports when consumers report unauthorized account activity.
Financial Aid Student Assistant
Houston Community College System
Houston, Texas
05.2016 - 06.2020
- Reviewed student applications before submission.
- Made presentations to student groups and families about available financial aid and plans.
- Maintained and updated financial aid databases.
- Coached students and families on appropriate financial aid plans and eligibility.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Maintained and updated filing, inventory, and database systems, manually or using a computer.
- Enforced regulatory standard services in compliance with federal, state, and institutional requirements.
- Adhered to regulatory, company security, and audit procedures.
- Assisted with the completion of documentation, such as FAFSA paperwork, answered questions, and delivered key information.
Education
Associate of Applied Science - Real Estate, Teacher Education Certification
Houston Community College
Houston, TX08.2006
Skills
- Computer Skills
- Quantitative skills
- Strong work ethics
- Reliable and trustworthy
- Creativity
- Empathetic
- Adaptability
- Positivity
- Time management
- Data entry
- Fraud reporting
- Team collaboration
- Customer support
Timeline
Independent Contractor Remote
Nike Commerce
11.2023 - Current
Small Business Banker Credit/Debit Card CSR
Bank of America
08.2020 - 09.2023
Financial Aid Student Assistant
Houston Community College System
05.2016 - 06.2020
Associate of Applied Science - Real Estate, Teacher Education Certification
Houston Community College
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