Kimberly HARDWICK
Coeur d'Alene,ID
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HERITAGE HEALTH
08.2025 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer orders efficiently while ensuring accuracy in transactions.
- Assisted in training new employees on customer service protocols and systems.
- Collaborated with team members to improve response times for customer requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Referral Specialist
Beacon Clinics
10.2024 - 03.2025
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered Insurance approval data using OnCo to document referrals and results.
- Entered Insurance verification data using Availity,Medicaid Website, Pacific Source, etc to document referrals and results.
- Processed referral requests from patients, doctors and other health care professionals.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Outpatient Services Coordinator
Kootenai Heart Clinic-CDA
12.2021 - 09.2024
- Managed and maintained electronic medical records system, ensuring accuracy, confidentiality, and compliance with HIPAA regulations
- Implemented quality control measures to review medical records for completeness, accuracy, and adherence to regulatory standards
- Developed and implemented efficient processes for the organization, storage, retrieval, and archiving of medical records
Shipping and Receiving Manager
HWASEUNG AUTOMOTIVE NETWORKS
10.2017 - 08.2021
- Oversaw daily shipping and receiving operations, ensuring timely and accurate order fulfillment.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Maintained strong relationships with carriers, ensuring reliable transportation services for all shipments.
PARTS CLERK
Manpower Temporary Services
04.2017 - 07.2017
- Processed incoming and outgoing inventory efficiently, ensuring accurate documentation and organization.
- Managed parts cataloging through ERP systems to enhance retrieval speed and accuracy.
- Coordinated with vendors for timely delivery of parts, reducing downtime in operations.
- Trained junior staff on inventory management procedures and safety protocols.
Administrative Assistant
Keystone Foods
09.2015 - 04.2017
- Managed scheduling and calendar coordination for executives to optimize time management.
- Streamlined office operations by implementing efficient filing systems and document management practices.
- Facilitated communication between departments to enhance collaboration and reduce response times.
- Developed and maintained comprehensive databases for tracking inventory and office supplies.
Education
SOME COLLEGE - Business Management
Enterprise Community College
Enterprise, AL05.2015
Skills
- Filing (10 years)
- Receptionist (10 years)
- MS Office (10 years)
- Data Entry (10 years)
- Shipping & Receiving (10 years)
- Logistics (10 years)
- Inventory Control (10 years)
- Order Picking (10 years)
- Warehouse Experience (10 years)
- Warehouse Management (10 years)
- Customer service (10 years)
- Forklift
- Load & Unload
- Typing
- Warehouse Supervisor Experience
- Freight Experience
- Materials Handling
- Supply Chain
- Manufacturing
- Packaging
- Warehouse Distribution Experience
- Pallet Jack
- Purchasing
- Procurement
- Administrative Experience
- Quality Control
- Medical Records
- Microsoft Word
- Pricing
- Supervising Experience
- Order Picker
- Data entry proficiency
- Patient confidentiality
- Follow-up skills
- Healthcare industry
- Multi-line telephone operation
- Multi-line phone proficiency
- Accurate documentation
- Referral tracking
- Outbound calls
- Customer service
- Relationship building
- Organization and time management
- Problem-solving
- Patient referral
- Adaptable and flexible
- Data entry
- Computer proficiency
- Teamwork
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Verbal and written communication
- Documentation and recordkeeping
- Self motivation
Certification
- Driver's License
- Assessments
- Administrative assistant/receptionist — Proficient September 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Attention to detail — Proficient September 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Bookkeeping — Proficient August 2021 Calculating and determining the accuracy of financial data Full results: Proficient
- Customer service — Proficient February 2021 Identifying and resolving common customer issues Full results: Proficient
- Spreadsheets with Microsoft Excel — Proficient August 2021 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Timeline
Customer Service Representative
HERITAGE HEALTH
08.2025 - 11.2025
Referral Specialist
Beacon Clinics
10.2024 - 03.2025
Outpatient Services Coordinator
Kootenai Heart Clinic-CDA
12.2021 - 09.2024
Shipping and Receiving Manager
HWASEUNG AUTOMOTIVE NETWORKS
10.2017 - 08.2021
PARTS CLERK
Manpower Temporary Services
04.2017 - 07.2017
Administrative Assistant
Keystone Foods
09.2015 - 04.2017
SOME COLLEGE - Business Management
Enterprise Community College