Kimberly Hardy

• Resolved guests complaints while maintaining positive customer environment.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

• Greeting patients, scheduling appointments, and presenting treatment plans • Hiring, training, and supervising staff • Creating and managing office procedures, budgets, and accounting systems • Ensuring compliance with OSHA, state, and federal regulations • Communicating with patients, staff, insurance companies, and suppliers • Exceptional customer service • Sales Management • Customer Service • Project Management • Team Leadership • Financial Management • Team building • Patient Relations • Office Management • Treatment Planning • Insurance Verification • Microsoft Office • Human Resources • Operations Management • Risk Management • Negotiation • Conflict resolution • Customer Retention • Assisting the dentist with other tasks, such as collections and insurance appeals rectifications

• Skilled in team building, supervision and training.
• Ensures that the service was accurate and timely.
• Excellent guest services.
• Coordinated between the front and back of the house.
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• Resolved conflicts among employees in an effective manner.

• Counseled and disciplined staff when necessary.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Ensured proper cleanliness was maintained in all areas of the bar and front of house.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Consistently obtained highest rating from the county health department.
• Regularly updated computer systems with new pricing and daily food and Managed accounts payable, accounts receivable and payroll.

• Inspected the interior of the aircraft prior to, during, and after flights to ensure that emergency equipment was properly stowed.
• Completed logs of flight and passenger actions as well as inventory paperwork.
• Handed out headphones, blankets and other items to passengers.
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Responded to disruptive passengers per FAA and company guidelines.
• Served beverages and food items and provided key information about such offerings to passengers during flights.
• Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
• Pleasantly greeted passengers as they entered the aircraft and showed them where their seats were located.

• Provided excellent customers service to high end guests with continuing education on food, wine, and spirits.