Kimberly Harr
Pittsburgh,PA
Summary
Results-driven nursing professional with over 12 years of experience in trauma and transplant care. Skilled in mentoring junior staff and implementing health promotion strategies. Proven track record of improving patient safety and fostering collaborative care environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Professional Nurse, OR, Trauma/Transplant
UPMC Presbyterian
Pittsburgh, PA
04.2014 - Current
- Collaborated with multidisciplinary teams to develop comprehensive patient care strategies.
- Mentored junior nursing staff, promoting best practices and enhancing team performance.
- Implemented infection control measures, improving patient safety and outcomes.
- Demonstrated strong clinical judgment when handling complex cases or responding to emergency situations.
Registered Nurse
UPMC Presbyterian
Pittsburgh, PA
10.2009 - 03.2014
- Administered patient care and medications according to established protocols and treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients.
- Educated patients and families on disease management, medication use, and preventive health measures.
- Monitored vital signs, assessed patient conditions, and documented changes in electronic health records.
Electronic Service Specialist II
PNC Bank
Pittsburgh, PA
01.2009 - 09.2009
- Delivered exceptional customer service by resolving inquiries and addressing account issues promptly.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
- Managed client accounts, maintaining accuracy in documentation and compliance with bank policies.
- Trained new staff on systems and procedures, fostering a knowledgeable team environment.
Electronic Dispute Resolution Specialist III
PNC Bank
Pittsburgh, PA
01.2007 - 12.2008
- Resolved customer disputes by analyzing account details and transaction history.
- Collaborated with cross-functional teams to enhance dispute resolution processes.
- Mediated complex customer issues, ensuring compliance with regulatory standards.
- Utilized CRM software to document and track dispute resolutions effectively.
Support Representative II
PNC Bank
Pittsburgh, PA
07.2005 - 12.2006
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service experience.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
EBS Processor I
PNC Bank
Pittsburgh, PA
11.2003 - 06.2005
- Maintained detailed records of transactions using internal banking systems, supporting audit readiness.
- Collaborated with team members to streamline processing workflows, improving overall efficiency.
- Contributed to the achievement of department goals through consistent high-quality work.
Education
Diploma - Nursing
UPMC Shadyside School of Nursing
Pittsburgh, PA08.2009
Bachelor of Science - Biology
University of Pittsburgh
Pittsburgh, PA04.2003
Skills
- Clinical judgment
- Compassionate care
- End-of-life care
- Health promotion
- Direct patient care
- Patient and family advocacy
- Team coordination
- Precepting
- Emergency procedures
Certification
BLS CPR - Basic Life Support - Cardiopulmonary Resuscitation
Timeline
Senior Professional Nurse, OR, Trauma/Transplant
UPMC Presbyterian
04.2014 - Current
Registered Nurse
UPMC Presbyterian
10.2009 - 03.2014
Electronic Service Specialist II
PNC Bank
01.2009 - 09.2009
Electronic Dispute Resolution Specialist III
PNC Bank
01.2007 - 12.2008
Support Representative II
PNC Bank
07.2005 - 12.2006
EBS Processor I
PNC Bank
11.2003 - 06.2005
Bachelor of Science - Biology
University of Pittsburgh
Diploma - Nursing
UPMC Shadyside School of Nursing