Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

KIMBERLY HARRELL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Insurance Agent

Self-employed
08.2011 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Office Assistant

Premier Benefits Resources, Inc.
07.2009 - 10.2011
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated travel arrangements for staff members.

Store Manager

Maurices, A Division Of Ascena Retail Group
09.1996 - 08.2000
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Associate of Arts - Business

University of Md Baltimore County
Baltimore, MD
06.1988

Skills

  • Policy Renewals
  • Client Retention
  • Customer Service
  • CRM Software
  • Client Relations
  • Account Management
  • Customer Follow-Up
  • Lead Development
  • Client Account Management
  • Licensed Insurance Agent
  • Quotes and Sales
  • Life Insurance
  • Health Insurance
  • New Client Acquisition
  • Attention to Detail
  • Product Knowledge
  • Time Management
  • Multitasking Abilities
  • Organizational Skills
  • Customer Engagement
  • Customer Referrals
  • New Agent Training

Accomplishments

Store Performance Retail Sales Award

Affiliations

  • I enjoy gardening and hiking during my spare time.

Certification

Maryland Insurance Producer License

Timeline

Insurance Agent

Self-employed
08.2011 - Current

Office Assistant

Premier Benefits Resources, Inc.
07.2009 - 10.2011

Store Manager

Maurices, A Division Of Ascena Retail Group
09.1996 - 08.2000

Associate of Arts - Business

University of Md Baltimore County

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KIMBERLY HARRELL