Kimberly Harrell
Nashville,NC
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at SAS. Skilled in complex problem-solving and staff management, adept at strategic planning and inventory control. Increased productivity by implementing efficient workflows. Excels in training and mentoring, driving staff towards achieving goals with a focus on results. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
29
29
years of professional experience
Work History
Retail Team Supervisor
SAS
05.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Pre Need Insurance Specialist
Wheeler and Woodlief Funeral Home
01.2023 - 05.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Completed pre need for customers.
- Fluent with NC Dave.
- Completed insurance claims.
- Completed obituaries.
- Fluent with Tukios to make DVD's.
Assistant Store Manager
Food Lion
02.1995 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Child Care Credentials - Children Services
Nash Community College
Rocky Mount, NC06.1997
High School Diploma -
Southern Nash Senior High
Bailey, NC06.1996
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
Timeline
Pre Need Insurance Specialist
Wheeler and Woodlief Funeral Home
01.2023 - 05.2023
Retail Team Supervisor
SAS
05.2014 - Current
Assistant Store Manager
Food Lion
02.1995 - 05.2020
Child Care Credentials - Children Services
Nash Community College
High School Diploma -
Southern Nash Senior High
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