Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Harren

Murfreesboro,Tennessee

Summary

Resourceful hospitality professional with expertise in sales, customer service, and inventory management, known for maintaining organization and collaborating effectively with team members to meet customer demands. Highly productive and efficient, with a passion for learning, innovation, and delivering exceptional guest experiences through strong communication and adaptability. Skilled in administrative management, workflow coordination, staff supervision, and process improvement, excelling in leadership and problem-solving to enhance team performance and achieve goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx
Murfreesboro, TN
12.2024 - Current
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Communicated effectively with supervisors regarding any logistical issues.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Bartender/Food Runner

Five on Black
Murfreesboro, TN
08.2024 - 12.2024
  • Completed wine and spirit tasting classes to ensure optimal guest pairings.
  • Resolved customer complaints in a professional manner.
  • Greeted guests with friendliness and professionalism.
  • Supervised beverage intake to mitigate risks associated with over-intoxication and underage drinking.
  • Suggested specific menu options that aligned with customers' tastes and preferences.
  • Organized equipment and supplies for efficient bar operations.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Ensured accuracy of opening and closing cash register balances.

Tailgate Brewery
Nashville, TN
03.2023 - 08.2024
  • Served a variety of crafted beer while providing prompt and friendly service.
  • Responded calmly in challenging environments, promoting seamless functionality.
  • Ensured proper cleaning standards during closing and opening tasks.
  • Stocked items in the cooler to improve access and increase convenience for customers.

Barista/Coffee Master

Starbucks
Murfreesboro, TN
10.2019 - 09.2023
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Collected payments and provided accurate change.
  • Unloaded and sorted merchandise efficiently.
  • Designed and executed decorative displays for product launches.
  • Managed efficient queue during peak hours for smooth operation.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.

Onsite Coordinator, Job Coach

Include Me Advocacy Group
Nashville, TN
01.2019 - 09.2019
  • Provided leadership, insight, and mentoring to new clients to supply knowledge of various company programs.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Guided clients in handling difficult or complex problems.
  • Worked with individuals who have mental and physical differences to help them secure suitable employment opportunities.
  • Performed daily administrative tasks, such as scheduling meetings and preparing reports.

Catering Team Leader/Hostess

CJ's Restaurant and Catering
Murfreesboro, TN
06.2016 - 10.2018
  • Conducted regular meetings with team members to discuss progress towards goals.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Communicated effectively with clients to determine their needs and expectations for each event.
  • Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.

Education

CPR Certified -

American Red Cross
01.2024

Coffee Master -

Starbucks
Murfreesboro, TN
01.2023

Associate of Arts -

Motlow State Community College
Smyrna, TN
01.2021

Bachelor of Science - Interior Design

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Interpersonal skills
  • Equipment operation
  • Time Management Skills
  • Team Collaboration
  • Communication
  • Adaptability
  • Safety Procedures
  • Data inputting
  • Cash counting
  • Upselling skills

Certification

  • CPR American Red Cross | 2024
  • Coffee Master Starbucks | 2023
  • Associate of Arts Motlow State | Community College 2021

Timeline

Package Handler

FedEx
12.2024 - Current

Bartender/Food Runner

Five on Black
08.2024 - 12.2024

Tailgate Brewery
03.2023 - 08.2024

Barista/Coffee Master

Starbucks
10.2019 - 09.2023

Onsite Coordinator, Job Coach

Include Me Advocacy Group
01.2019 - 09.2019

Catering Team Leader/Hostess

CJ's Restaurant and Catering
06.2016 - 10.2018

CPR Certified -

American Red Cross

Coffee Master -

Starbucks

Associate of Arts -

Motlow State Community College

Bachelor of Science - Interior Design

Middle Tennessee State University

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Kimberly Harren