Kimberly Harris
Decatur,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. A team player with the abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Office Manager/Customer Service
Straight Up Productions
09.2012 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Sales
Fierce Threads
05.2016 - 11.2019
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
Education
High School Diploma -
Keller High School
Keller, TXSkills
- Customer Satisfaction
- Team Work
- Great at Problem Solving
- Confident in Staying Calm in Emergency Situations
Timeline
Customer Service Sales
Fierce Threads
05.2016 - 11.2019
Office Manager/Customer Service
Straight Up Productions
09.2012 - Current
High School Diploma -
Keller High School
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