Kimberly Harris
Bowling Green,Kentucky
Summary
Seasoned Industrial Manager with notable experience in manufacturing, operations, and supply chain management. Possess strong leadership skills coupled with deep understanding of lean manufacturing principles. Known for optimizing production processes, improving product quality, and driving operational efficiency. Contributed to strategic planning, team development, and business growth in previous roles.
Overview
5
5
years of professional experience
Work History
Industrial Manager
Caravan Facility Maintenance
Bowling Green , KY
2020.01 - Current
- Followed company uniform, performance and security policies with every job
- Advance in understanding of manufacturing and assembly processes
- Maintained adequate staffing to meet objectives within staffing and budget
- Lead morning safety team meetings
- Entered time and attendance logs in preparation for payroll
- Monitored staff performance and addressed issues
- Implemented appropriate plans to resolve unfavorable trends with unionized employees
- Followed company uniform, performance and safety policies with every job
- Experience in implementing built-in quality initiatives
- Experience in manufacturing.
Quality Assurance/ Resolution Manager
VXI- SYMBIO
Youngstown , Ohio
- Managing Supervisor in a customer service call center for client (Western Union) for incoming calls for: Pay-map Mortgage set up, Wire transfer, and Bill-pay
- Responsible for Team-Supervisor that manager teams of 20 ensuring that all weekly matrix were in the acceptable level with each group with Average handling Time, problem solving and identifying and resolving each customer concerns with skillfully gathering information and developing alternative solution
- Ensuring each supervisor completed uptraining weekly with each team member with providing coaching matrix to assist each customer service rep with reaching required weekly goals
- Reviewing weekly audits and evaluating each Supervisor on requirements making sure their following all compliance with CSR agent with the proper feedback and corrective action and overcoming objectives to obtain positive results
- Ensuring that all Supervisor and CSR agent worked within the compliance of money transfer.
Group Team lead assisting off site
Morgan Stanley Wealth Management Division
Columbus , Ohio
- Financial Branch Advisor with self-servicing capabilities, providing guidance by answering question with processing accounts with Purchasing and Selling Stock
- Providing guidance with Federal Regulation laws to reach a resolution of complex inquiries and request
- Assisting with account setup and documents required for purchasing tradeable stock within a timing manner
- Providing assistants with verification of Operation policy, reviewing transaction information, with external account details, rejection code and status of account type eligibility with branch and clients.
Education
Associate Degree - Information Technology
National College
01.2010
Skills
- Ability to read and react to the manufacturing daily plan
- Solve complex problems
- Manage multiple tasks
- Fast-paced manufacturing environment
- Competing priorities
- Working in a unionized environment
- Interpersonal skills
- Inspections
- Quality control
- Quality assurance
- Knowledge in Safety, People, Quality, Responsiveness, Cost, and Environment
- Respond to safety concerns promptly
- Alarms and signals
- Advance computer knowledge
- Time keeping system Nova time for payroll
Timeline
Industrial Manager
Caravan Facility Maintenance
2020.01 - Current
Quality Assurance/ Resolution Manager
VXI- SYMBIO
Group Team lead assisting off site
Morgan Stanley Wealth Management Division
Associate Degree - Information Technology
National College
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