KIMBERLY HARRIS-PHILLIPS
Burleson,TX
Summary
PROFILE SUMMARY Rational IT Business Systems Analyst with 10 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
17
17
years of professional experience
Work History
Business Systems Analyst Manager
Charles Schwab
07.2021 - Current
- Analyzed and translated business needs into effective and efficient technical solutions
- Fostered standard methodologies and direct and govern all technical work including designs and system management documents among others
- Served as coach and mentor to less experienced IT personnel
- Coordinated within and across IT, and other line of business teams as needed throughout the course of design/delivery/support and acted as a customer liaison
- Maintained professional understanding of techniques and tools that can be used to improve the quality of service
- Understanding business requirements and translating them into specific software requirements
- Acknowledging and understanding the interplay between technical designs and specifications
- Analyzing and documenting the required data and information
- Applying technical skills and business intelligence to identify and fully comprehend the needs of the customer
- Connecting effectively with external clients and internal teams to deliver GUI, interface and screen designs
- Acting as an interface between technology teams, support teams, and business units
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Information Technology Business Systems Analyst
Colonial Savings
04.2014 - 07.2021
- Managed external Fiserv/Sagent vendor relationships and leads efforts with vendors to configure, develop, and implement various system enhancements
- Analyze, identify and document defects, authorizing final system configurations and drives critical enhancement projects to closure
- Liaison between various Business Units and IT Development Staff by participating in client- facing requirements gathering session with those business units and end-user; documented end- user requirements for data capture, program functions, data quality, reports and analysis, and training
- Manage user acceptance testing, testing of new system functionality, while evaluating issues in production
- Maintains awareness of operational changes in order to make strategic recommendations to process improvements and standardization
- Worked closely with internal business units and stakeholders to facilitate project completion
Information Technology Business Systems Analyst
04.2014 - 02.2019
- Acted as a liaison between various Business Units and our IT Development Staff by participating in client- facing requirements gathering session with those business units and end-user; documented end-user requirements for data capture, program functions, data quality, reports and analysis, and training
- Acted as functional expert on internal systems including intimately understanding the functionality in the system, how to translate business requirements into system changes, and the impact of changes to previously implemented system releases
- Coordinated with program development teams on software interfaces used by supported business applications for General Motors Commercial Vehicle Lending
- Worked closely with internal business units and stakeholders to facilitate project completion
- Participated in the analysis, documentation and testing of the new CVL origination and servicing system, as well as represented the department at Change Management meetings
- Provided documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
- Create test strategies, test plans and performed test script execution
- Monitored scheduled application interfaces and provide issue resolution
- Performed manual and automated application defect tracking and reporting as well as hosted defect tracking meets with various parties involved in projects weekly
- Assisted with system implementations and the evaluation of the results
Sr Information Technology Quality Analyst/Business Analyst
ISGN Corporation
01.2013 - 03.2014
- Coordinated with program development teams on software interfaces used by supported business applications for our client Nationstar Mortgage
- Worked closely with internal business units and stakeholders to facilitate project completion
- Participated in the analysis, documentation and testing of the enhancements to the originations and servicing system
- Provided documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
- Hosted testing initiatives and coordinated internal resources for meetings with subject matter experts with various lines of business throughout the default portfolio to gather system and business information needed to develop standard policies and procedures to be stored on SharePoint
- Designed, prepared, and performed the appropriate manual and automated QA and UAT software testing on Microsoft, web-based, custom and AS400 applications such as smoke tests, regression tests, functional tests, and performance tests on current and new department applications in a project-based environment to ensure that software meets/exceeds standards and end-user requirements
- Interacted with all levels of the Information Systems Team, internal and external customers to ensure quality in development and to establish best practices for testing
Operations Manager
JPMorgan Chase & Co
09.2006 - 10.2012
- Organized and Facilitated Classroom Instruction via virtual learning, in person and conference call for employees across two facilities in both a call center and office setting environment
- Managed a staff of 50 repurchase demand researchers in both a classroom and call center setting
- Developed and implemented department training curriculum, user manuals and developed evaluations and assessments from start to finish that would be stored on SharePoint
- Performed needs assessment through surveys, interviews with employees, focus groups, work evaluation
- Conducted one-on-one tutoring sessions for new and existing employees
- Administered performance reviews to evaluate each participant's progress
- Used a variety of assessment tools and strategies to improve instruction methods
- Managed and tracked all new hire performance and HR issue for the first 90 days of employment
Operations Analyst
- Performed compliance reviews of all default lines of business procedures to identify origination and default servicing issues, incorrect servicing trends and/or process gaps and ensure accuracy and completion of transactions according to the GSE's guidelines
- Monitored the completeness, accuracy, and adherence to Chase policies and procedures as well as State and Federal Regulations
- Drafted recommendations that defended Chase's position with respect to breach reasons, and to made recommendations to repurchase, make whole or appeals because of these decisions and communicate them to senior management with appropriate recommendations
- Addressed loans related to hazard claims, mortgage insurance, property preservation, unresolved title issues, foreclosure, bankruptcy timelines, penalty fee assessment, non-performing loan fee assessment
- Loss Analysis and Reconciliation Specialist
- Performed accurate and timely financial reconciliation/audit for out of pocket expenses and performed root cause analysis to identify sources of monetary losses on Government Sponsored Enterprise accounts
- Identified default servicing issues, incorrect servicing trends and/or process gaps and communicate them to senior management with appropriate recommendations
Education
Bachelor of Applied Science in Information Technology - Management Information Systems
Tarleton State University
Stephenville, TX05.2024
Associate of Arts - Business
Tarrant County College District
Fort Worth, TX12.2020
Skills
- Requirements Gathering
- Business Process Improvement
- Change Management Process
- Product Testing
- Release Management
- Problem-Solving
- Cross-Functional Supervision
- Cross-Functional Collaboration
- User Interface Understanding
- Adaptability
Timeline
Business Systems Analyst Manager
Charles Schwab
07.2021 - Current
Information Technology Business Systems Analyst
Colonial Savings
04.2014 - 07.2021
Information Technology Business Systems Analyst
04.2014 - 02.2019
Sr Information Technology Quality Analyst/Business Analyst
ISGN Corporation
01.2013 - 03.2014
Operations Manager
JPMorgan Chase & Co
09.2006 - 10.2012
Operations Analyst
Bachelor of Applied Science in Information Technology - Management Information Systems
Tarleton State University
Associate of Arts - Business
Tarrant County College District
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