Kimberly Hart
Receptionist/Manager
Madill,OK
Summary
Dynamic Lodge Manager at Lake Texoma Lodge and Resort, adept at enhancing guest satisfaction through personalized services and effective problem-solving. Knowledgeable in facility management and customer service, successfully coordinating events and building community relationships to elevate the lodge's reputation. Committed to maintaining high standards and operational excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Lodge Manager
Lake Texoma Lodge and Resort
07.2023 - 08.2025
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
- Evaluated and promptly resolved lodging facility operational issues.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- ooked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Deputy Weighmaster
Southern Oklahoma Regional Disposal
07.2018 - 07.2023
- Maintained strong client relationships through clear communication and timely resolution of any weighing disputes or inquiries.
- Assisted with service ticket generation.
- Maximized scale uptime by performing routine maintenance tasks, ensuring consistent performance throughout peak operating periods.
- Received incoming shipments and inspected items for specifications compliance.
- Operated scale to weigh materials and vehicles according to policy.
- Ensured prompt customer service by efficiently processing weigh transactions for various materials.
- Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.
- Championed efforts to increase company sustainability by identifying opportunities for waste reduction and recycling through analysis of material weight data.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Performed calibrations and adjustments on measuring instruments for accurate results.
Education
High School Diploma -
Frederick High School
Frederick, OKSkills
- Guest experience management
- Reservation management
- Housekeeping supervision
- Customer service
- Problem-solving
- Customer satisfaction
- Reception operations management
- Facility management
Timeline
Lodge Manager
Lake Texoma Lodge and Resort
07.2023 - 08.2025
Deputy Weighmaster
Southern Oklahoma Regional Disposal
07.2018 - 07.2023
High School Diploma -
Frederick High School
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