Kimberly Hartzog

• Assisting individuals with filing disability claims, life claims, transition of policies, offering assistance in processes for claims
• Accurate information relayed to appropriate parties regarding claims
• Maintaining a professional manner
• Making clients feel at ease in difficult times
• Learning and growing each day with new and additional information
• Care with a purpose every day

•Demonstrated and supported continuous improvement and growth mindset.

Reviewed financial statements, sales reports, and other performance data to measure productivity.

• Maintained records of attendance and evaluations for all trainings conducted.

• Conducted assessments of store operations to identify areas for improvement in training practices and procedures.

• Oversaw scheduling of classes across multiple locations while taking into consideration availability constraints.

• Managed budgets associated with purchasing supplies needed.

• Assisted with development of job aids, handouts and other resources used in retail training sessions.

• Identified potential issues or risks that could arise from lack of knowledge or understanding among team members and proposed solutions accordingly.

• Monitored staff progress throughout the duration of the training program ensuring goals were met within an appropriate timeframe.