Summary
Overview
Work History
Education
Skills
References
Timeline
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KIMBERLY J HARVEY

NEVADA,MO

Summary

Highly-motivated and hard working employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering multitasking and new skills. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator & Receptionist

Advanced Dentistry of Nevada
Nevada, MO
04.2022 - 03.2024
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Coordinated patient care services with the dental team to ensure quality and timely delivery of care.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed of all patient care activities using electronic dental record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Processed patient intake information and updated dental records prior to treatment.

Sales Associate

Dollar General
Harrisonville, MO
11.2021 - 03.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product location and selection.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.

Warranty Administrator/Cashier/Vehicle Loan Admin

Max Ford
Harrisonville, MO
07.2020 - 07.2021
  • Answered phones in courteous and timely manner.
  • Transferred calls to appropriate department/individual.
  • Scheduled vehicle maintenance appointments.
  • Cashiered customer payments for services rendered.
  • Facilitated the vehicle loaner program for customers.
  • Scheduled delivery of newly purchased vehicles.
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Collaborated with team members on special projects as needed.
  • Kept thorough records of service actions and customer information.

Parts Delivery Specialist/Parts Salesperson

O'Reilly Auto Parts
Harrisonville, MO
08.2017 - 07.2020
  • Received will call orders from commercial customers and ensured accuracy of order information.
  • Packed goods for delivery in accordance with company standards, ensuring items were protected during transport.
  • Delivered parts to customers on time, following all safety regulations while driving a delivery vehicle.
  • Inspected vehicles prior to deliveries, checking tire pressure, oil levels. to ensure safe operation.
  • Responded to customer inquiries related to product availability, pricing and delivery times.
  • Resolved discrepancies between customer orders and invoices promptly and courteously.
  • Provided excellent customer service by greeting customers upon arrival at the store or when delivering parts directly to job sites.
  • Assisted with loading, unloading of trucks for incoming, outgoing shipments.
  • Organized warehouse shelves according to established procedures; kept aisles clear of obstructions.

Education

Associate's Degree Business/Cosmetology -

Fort Scott Community College
Fort Scott, KS
09-1998

High School Diploma -

Nevada High School
05-1997

Skills

  • Organizational Skills
  • Verbal and written communication
  • Data Entry
  • 10 key
  • Detail Oriented
  • Efficient
  • Policy compliance
  • Time Management
  • Customer Service
  • Patient and Customer Relations
  • Appointment Scheduling

References

References available upon request.

Timeline

Patient Care Coordinator & Receptionist

Advanced Dentistry of Nevada
04.2022 - 03.2024

Sales Associate

Dollar General
11.2021 - 03.2022

Warranty Administrator/Cashier/Vehicle Loan Admin

Max Ford
07.2020 - 07.2021

Parts Delivery Specialist/Parts Salesperson

O'Reilly Auto Parts
08.2017 - 07.2020

Associate's Degree Business/Cosmetology -

Fort Scott Community College

High School Diploma -

Nevada High School

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