Kimberly Harvey
Fort Worth,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
15
15
years of professional experience
Work History
Shift Leader/Trainer/Bartender
Charleston's Restaurant
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Asst. Manager, Bartender, Trainer, Server
BBI Corporation
12.2017 - 09.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Lead Server/Bartender/Trainer
Landrys Inc
12.2008 - 08.2017
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Some College (No Degree) -
College of The Mainland
Texas City, TXSkills
- Positive attitude
- Organizational skills
- Leadership skills
- Bartending
- Attention to detail
- Abilities to multitask
- Teamwork
- Communication skills
- Customer service
- Salesmanship
- Problem-solving
- Training of new employees
- Assisting management
- Food, wine and cocktails knowledge
- Time management
- Social perceptiveness
- Desire to help people
- Ability to work well with others
Personal Information
Title: Professional Server
TABC certification
Food Handling certification
Timeline
Shift Leader/Trainer/Bartender
Charleston's Restaurant
08.2022 - Current
Asst. Manager, Bartender, Trainer, Server
BBI Corporation
12.2017 - 09.2022
Lead Server/Bartender/Trainer
Landrys Inc
12.2008 - 08.2017
Some College (No Degree) -
College of The Mainland
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