Kimberly Harville
Dudley,NC
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
White Swan
Selma, North Carolina
11.2025 - Current
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Customer Service Manager
Great Harvest Bread Co.
Goldsboro, North Carolina
12.2023 - 11.2025
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Associate of Science - Criminal Justice
Wayne Community College
Goldsboro, NC04-2013
Skills
- Conflict resolution
- Problem solving
- Substance abuse awareness
- Wellness recovery action plan
- Relapse prevention
- Resource navigation
- Providing direction
- Recovery guidance
Affiliations
Volunteer, Team Coordinator and Mentor, Hope Center Ministries, January 2025-present
Timeline
Customer Service Supervisor
White Swan
11.2025 - Current
Customer Service Manager
Great Harvest Bread Co.
12.2023 - 11.2025
Associate of Science - Criminal Justice
Wayne Community College