Kimberly Hash

January 2020 - Current University of Kentucky Medical Assistant

January 2014 - January 2020 University of Kentucky Hospital Nursing Care Technician

Sanitized, restocked, and organized exam rooms and medical equipment.

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Completed EKGs and other tests based on patient presentation in office.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.

• Delivered high-quality care to patients in Cardinal Hill within the Stroke, Brain and General Rehabilitation Units.
• Supported patients'' emotional well-being by actively engaging them in conversations and providing companionship during times of distress or anxiety.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

• Assisted in wound care procedures, ensuring proper infection control measures were followed for optimal healing results.
• Provided feeding assistance to patients who required help during meal times while monitoring nutritional intake levels closely.
• Supported patient mobility through careful transfers, ambulation assistance, and range-of-motion exercises as needed.
• Monitored vital signs and reported changes to nursing staff for timely intervention and treatment.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Transported patients between rooms and appointments or testing locations.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Managed customer accounts to secure customer satisfaction and repeat business.

• Collaborated with team members to develop effective strategies for portfolio growth and risk mitigation.
• Managed a diverse portfolio of accounts, ensuring timely payments and accurate recordkeeping.
• Identified opportunities to cross-sell and upsell loan products to customers.