Kimberly Hatfield
Cincinnati,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Professional Skills Trainer/ Quality Analyst
Infocision Managment Corporation
Huntington, WV
01.2008 - 06.2023
- Developed and conducted training for new employees on company policies, procedures.
- Conducted assessments to identify areas of improvement in employee job performance.
- Provided feedback to employees on their progress and development goals.
- Identified individual training needs based on observed behaviors or performance gaps.
- Established positive relationships with trainees by providing support during the learning process.
- Monitored trainee progress through regular assessment evaluations and follow-up meetings.
- Provided ongoing coaching and mentoring services to help employees build confidence in their abilities.
- Adapted instruction methods based on individual learner needs to maximize the impact of training efforts.
- Identified individuals strengths based on assessments and observations.
- Delivered training to groups of 25 people at one time.
- Presented observations in constructive ways.
General Manager
Carmike Cinimas
Huntington, WV
05.1996 - 10.2006
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Bachelor of Arts - Education
Marshall University
Huntington, WV12-1989
Skills
- Performance Assessment
- Training delivery
- Feedback Analysis
- Communication Skills
Accomplishments
- Quality Analyst of the month 5 times.
- Quality Analyst of the quarter twice.
- Member of Hall of Frame.
Timeline
Professional Skills Trainer/ Quality Analyst
Infocision Managment Corporation
01.2008 - 06.2023
General Manager
Carmike Cinimas
05.1996 - 10.2006
Bachelor of Arts - Education
Marshall University
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