Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hatton

Concord,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

2
2
years of professional experience

Work History

Concessions

Levy Resturants
Concord, NC
04.2024 - Current
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained safe food handling practices to prevent germ spread.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Monitored supply inventory and replenished at end of each day to prepare for next event.
  • Provided excellent customer service to all patrons in a timely manner.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Received deliveries of food items and stocked shelves accordingly.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Attended staff meetings to discuss changes in policies or procedures.
  • Ensured that all safety protocols were followed at all times during shift hours.
  • Operated cash registers to process payments from customers.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided customer service by greeting patrons, answering questions, and resolving complaints.

Access Specialist

Frye Regional Medical Center
Hickory, NC
03.2023 - 03.2024
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Performed periodic audits of user accounts to ensure compliance with established policies and procedures.
  • Explained policies, procedures and services to patients.
  • Assisted with developing training materials related to proper usage of the database systems.
  • Maintained detailed documentation of all changes made to the database structure or user accounts.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Pahokee High
Pahokee, FL
06-1985

Skills

  • Food safety
  • Inventory management
  • Cash handling
  • Customer service
  • System analysis
  • Sales support
  • Multitasking
  • Team collaboration
  • Problem solving
  • Quality assurance
  • Food restocking
  • Safe food handling
  • Table preparation
  • Buffet setup mastery
  • Table setting proficiency
  • Catering experience
  • Cleaning and sanitizing

Timeline

Concessions

Levy Resturants
04.2024 - Current

Access Specialist

Frye Regional Medical Center
03.2023 - 03.2024

High School Diploma -

Pahokee High

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Kimberly Hatton