Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hawkins

Baton Rouge,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Production Coordinator

Menzie Stone
Baton Rouge, LA
01.2020 - Current
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Checked prices and calculated totals for accurate invoice processing.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Mentored office employees on proper administrative procedures and how to use programs such as RFMS, keeping operations consistent and efficient for maximum performance.
  • Gathered paperwork and contacted customers to book appointments.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Generated, posted and attached information to claim files.

Sales Account Manager

Menzie Stone
Baton Rouge, LA
08.2018 - 01.2020
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Created proposals for new and repeat customer business transactions.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
  • Contributed to team success by helping train and motivate less experienced team members.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Expeditor

Menzie Stone
Baton Rouge, LA
02.2017 - 08.2018
  • Checked prices and calculated totals for accurate invoice processing.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared variety of different written communications, reports and documents.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Completed data entry tasks with accuracy and efficiency.
  • Obtained scanned records and uploaded into database.

Education

Bachelor of Science - Marketing

Southern University A&M
Baton Rouge
12.2003

Skills

  • Purchase orders
  • Proficient in Microsoft Office
  • Schedule Coordination
  • Recordkeeping
  • Contract Negotiation
  • Organization, Multitasking and Time Management
  • Ease with Computers and Technology
  • Document and File Management
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
  • Verbal and Written Communication
  • Spreadsheet Tracking
  • Event Planning
  • Data Entry

Timeline

Production Coordinator

Menzie Stone
01.2020 - Current

Sales Account Manager

Menzie Stone
08.2018 - 01.2020

Expeditor

Menzie Stone
02.2017 - 08.2018

Bachelor of Science - Marketing

Southern University A&M

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Kimberly Hawkins