Kimberly K. Hawkins, BSN, RN
Ringgold,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Interim Manager Quality, Accreditation and MSS
Hamilton Healthcare System
Dalton, Georgia
07.2019 - 03.2021
- Recruited, trained, supervised, evaluated and mentored staff members
- Identified opportunities for improvement in operational performance metrics
- Prioritized and assisted with action plans for performance improvement
- Developed policies and procedures to ensure compliance with corporate standards
- Assisted ensuring compliance with all accrediting and regulatory agencies, including The Joint Commission and CMS, by compiling and submitting required data ad reports
- Implemented organizational methods for analysis of data to include principles from Lean Six Sigma
- Facilitated and monitored the Culture of Safety Survey 2019
- Oversaw of reporting and communication of quality and patient safety awareness, Culture of Safety and recognition programs
- Coordinated and facilitated Root Cause Analyses, Failure Modes and Effects Analyses, and Apparent Cause Analyses and Debriefings
- Collaborated with Risk Management regarding occurrence reporting and monitoring the action items which resulted from the Performance Improvement activities
- Assisted establishing relationships with vendors and suppliers to secure favorable terms for materials or services
- Prepared presentations for board meetings summarizing key developments within the company
- Facilitated collaboration between teams by encouraging open communication channels
- Coordinated activities with other departments to expedite work and improve interdepartmental performance
- Generated reports to review data and issue corrective actions for improvements
- Recommended corrective actions to conform to quality specifications
- Drafted mission and vision statements to outline objectives and motivate employees
- Oversaw daily operations of Quality, Accreditation and Medical Staff Services
- Facilitated multiple committee meetings including the Patient Safety Committee, Continuous Survey Readiness and Quality Improvement Committee
- Assisted multiple departments with new performance indicators
- Assisted with the 2020 Patient Safety and Quality Improvement Plan for the hospital
- Collaborated with senior leadership to set long-term objectives for the company
- Organized and directly managed a comprehensive credentialing program to assure continued accreditation compliance by The Joint Commission, CMS, as well as other regulatory bodies
- Interpretation, explanation and ensured the following of all regulatory guidelines, including Medical Staff Bylaws and Medical Staff Policies and Procedures
- Oversaw the integrity and the accuracy of the credentialing database to identify Medical Staff members and their clinical privileges; prepared and maintained other related Medical Staff records and reports
- Oversight of the Appointment and Reappointment process and oversaw the completion of the credentialing process for the Medical Staff and Advanced Practice Professional Staff and the granting of clinical privileges/scopes of practice for the HHCS Medical Staff
- Coordinated, monitored and maintained the Medical Staff Office and this included gathering of additional data for incorporation into hospital-specific processes(i.e., Performance Improvement elements, FPPE/OPPE processes, etc.) and evaluation/analysis of confidential healthcare provider information prior to presentation to Department Chairs, Credentialing Committee, Medical Executive Committee and Board of Trustees
- Collaborated with Medical Staff leadership and hospital staff for approval and ongoing review of credentialed providers
- Scheduled and supported (prepared agendas and minutes) for the Credentials Committee, Medical Executive Committee, Leadership Council and PPEC, as well as the Department of Medicine, Department of Surgery and Medical Staff meetings
- Developed and facilitated Medical Staff Orientation as requested by the Credentials Committee
- Implemented and facilitated a process to collect Medical Staff dues (approximately $100,000) to ensure compliance and good stewardship of the organizations' resources
- Developed and facilitated a system to begin the monitoring of expenses among the Medical Staff providers and their reimbursement
- Supervision of 7 associates
- Prepared and submitted data as requested by ACO, KEPRO
- Maintained proficiency with multiple databases, including the National Practitioner Data Bank, Symplr, Cactus, Privplus, and Electronic Health Record systems
Medical Staff Manager
Hamilton Healthcare System
Dalton, GA
03.2020 - 09.2020
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Established processes to ensure efficient workflow throughout the organization
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Provided leadership during times of organizational change or crisis situations
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Implemented new technologies to streamline operations, reduce costs, and improve customer service
- Developed annual goals for each department based on market trends and competitor analysis
- Collaborated with other departments to ensure timely completion of projects within budget constraints
- Ensured compliance with all applicable laws, regulations, industry standards
- Organized special events such as conferences or training sessions for employees
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Monitored staff performance and addressed issues
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Trained employees on additional job positions to maintain coverage of roles
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
- Conducted quality, timely performance feedback and performance appraisals
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely
- Created training modules and documentation to train staff
Clinical Quality Project Coordinator
Hamilton Healthcare System
Dalton, GA
07.2017 - 07.2019
- Served as the Sepsis Coordinator for the organization
- Coordinated and facilitated the Ethics Committee and the Internal Review Board
- Facilitated the Patient and Family Council (PFAC) and coordinated with community members who served as voluntary members of the committee
- Represented the Quality Department and organization in public venues
- Second Place Winner of the GHA Patient Safety Summit for performance of the SEP-1 Core Measure
- Demonstrated strong project management skills with an ability to formulate and execute action plans and timelines and the ability to manage multiple initiatives simultaneously
- Demonstrated a team approach to facilitate progress toward the organization's goals
- Utilized the tools of Lean Six Sigma
- Assisted with The Joint Commission Survey and with pertinent action items
- Managed work groups and advisory committees
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities
- Performed regular reviews of project documentation and communicated results with relevant personnel
- Collaborated with senior leadership on strategic planning initiatives related to future projects
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes
- Contributed ideas towards process improvements that would increase efficiency or productivity levels
- Generated weekly, monthly, quarterly reports summarizing key performance indicators
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends
- Drafted presentations outlining the current state of specific projects for review by senior managers
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met
- Prepared status reports to communicate progress to stakeholders and management teams
- Provided direction, guidance and support to team members throughout the duration of projects
- Assessed, monitored and reported on work progression
- Introduced change improvement plans to achieve goals, methodologies and initiatives
- Established and maintained quality performance metrics to meet objectives
- Troubleshot and resolved non-technical issues using support documentation and training
- Increased product knowledge by staying up to date on product offerings, features and functionality
Clinical Documentation Improvement Specialist
Hamilton Healthcare System
Dalton, GA
10.2015 - 07.2017
- Reviewed medical records to ensure accuracy and completeness of clinical documentation
- Analyzed data from multiple sources including laboratory, radiology and pathology reports
- Identified discrepancies in documentation with providers and resolved inconsistencies in a timely manner
- Monitored compliance with regulatory standards for the Clinical Documentation Improvement program
- Developed and implemented policies and procedures related to clinical documentation improvement initiatives
- Assisted physicians in development of comprehensive patient care plans through accurate coding and effective communication of results
- Assisted with the conversion from ICD-9 to ICD-10
- Provided education to healthcare professionals on proper utilization of ICD-10 codes and other relevant coding guidelines
- Reviewed all discharge summaries to ensure they meet quality standards as defined by the Joint Commission and CMS
- Collaborated with interdisciplinary teams to identify opportunities for improvement in clinical documentation processes
- Identified areas of risk related to incomplete or inaccurate documentation practices
- Generated monthly reports that reflect performance metrics related to CDI activities
- Participated in regular meetings with physicians, nurses, case managers, coders, therapists. to discuss changes or improvements needed for clinical documentation processes
- Maintained current knowledge of ICD-10 coding requirements, CPT and HCPCS coding systems, DRG assignment criteria and CMS regulations
- Compiled data from various sources such as EMRs, physician notes and other documents into a single source document
- Performed periodic audits of medical records to verify accuracy of coded diagnoses and procedures
- Developed strategies designed to improve quality outcomes associated with specific diagnosis groups
- Advised staff members regarding appropriate use of modifiers when applicable
- Created educational materials related to best practices for accurate clinical documentation across all settings
- Actively participated in special projects related to improving overall quality scores within the organization
- Determined quality of care provided to patients through careful assessment of medical documentation
- Used PRECYSE and 3M to upload changes and updates to electronic medical records
- Uncovered discrepancies in health records and contacted physicians to provide further documentation to clarify concerns
- Acquired strong background in medical terms, illnesses and conditions and medical procedures
- Explained to entire healthcare team importance of providing in-depth, accurate medical records and documentation
- Worked with PRECYSE EHR system to input, organize and manage more than 25 documents each day
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts
- Worked with speed, efficiency and accuracy to process documentation and complete projects
- Evaluated medical documents and digital information involved in location, retrieval and transmission of information between the Clinical Documentation Specialists', HIM and Coding and financial offices
- Completed in-depth audits of performance and quality of current charts and processes through facility reviews
- Handled various departmental responsibilities, which included health information release and cancer registrar completion
- Verified procedural regulations to maximize compliance against regulatory requirements
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Made corrections when needed to grammar, spelling and syntax
- Transferred transcribed materials into electronic health records system
- Reviewed and edited transcribed reports or dictated material for spelling, grammar and proper medical terminology
- Reviewed diagnostic and procedural terminology for accuracy
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
- Reviewed medical records for accuracy and completion as required by insurance companies
- Translated medical jargon and short-hand data into correct terminology
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records
- Produced medical reports, correspondence and administrative material
- Identified mistakes in reports and checked with doctors to obtain correct information
- Answered inquiries concerning progress of medical cases within limits of confidentiality laws
- Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms
- Assumed personal responsibility for professional growth, development and continuing education to maintain a high level of proficiency
- Elected ad served as secretary for the Georgia chapter of ACDIS
Intensive Care RN and Team Leader
Hutcheson Medical Center
Ft. Oglethorpe, GA
07.2012 - 07.2015
- Assessed patient health and developed individualized care plans accordingly
- Provided direct nursing care to patients, including administering medications, wound care, and IV therapy
- Educated patients on health maintenance, disease prevention, and treatment options
- Performed physical examinations and assessments of patients' medical histories
- Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight
- Collaborated with physicians in developing patient-specific treatment plans
- Assisted doctors during medical procedures
- Responded quickly to life-threatening situations by providing appropriate interventions
- Ensured compliance with infection control policies and procedures
- Maintained accurate documentation of patient records in accordance with HIPAA regulations
- Counseled patients on lifestyle changes that could improve their overall health outcomes
- Advised family members on the best course of action for their loved ones' healthcare needs
- Managed complex cases involving multiple diagnoses or treatments
- Provided emotional support to families facing difficult decisions about a loved one's care
- Worked closely with other healthcare professionals to coordinate patient care
- Carried out physician orders regarding tests or medication administration accurately and safely
- Identified potential safety hazards in the environment or among patients' behaviors
- Participated in community outreach programs aimed at promoting healthy lifestyles among vulnerable population
- Attended continuing education courses to stay up-to-date on current trends in nursing practice
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures
- Maintained thorough, accurate and confidential documentation in electronic medical records
- Acted as patient advocate and implemented total patient care through team nursing process
- Advocated for patients by supporting and respecting basic rights, values and beliefs
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards
- Trained and mentored new RNs on best practices, hospital policies and standards of care
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results
- Oversaw patient admission and discharge processes to coordinate related paperwork
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization
- Conducted intake assessments with patients and relatives to gather case history
- Monitored patients after surgery, answered questions and provided home care strategies
- Developed strategies for problem solving and conflict resolution among team members
- Conducted regular performance reviews to assess individual team member progress
- Created training materials and conducted group trainings on new processes or procedures
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions
- Monitored daily workflow to ensure adherence to established policies and procedures
- Established clear expectations for employees, providing guidance when needed
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings
- Resolved customer complaints in an effective manner while maintaining a high level of customer service
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Displayed strong telephone etiquette, effectively handling difficult calls
- Oversaw quality control to identify inconsistencies and malfunctions
- Audited company's legal documents to verify compliant policies and procedures
ED and ICU Staff Registered Nurse
Hamilton Healthcare System
Dalton, Georgia
06.1996 - 03.2012
- Provided care to a variety of complex medical and surgical patients
- Performed bedside procedures, including intubation, central line placement, arterial lines, chest tubes and wound care
- Assessed and monitored vital signs of critically ill patients
- Administered medications as prescribed by physicians
- Collaborated with interdisciplinary team members in order to provide quality patient care
- Facilitated admission and discharge processes for ICU patients
- Educated family members on proper home-care techniques for discharged patients
- Responded quickly and efficiently to any changes in patient condition or treatment plan
- Maintained accurate records of all treatments administered to each patient
- Analyzed laboratory results and other diagnostic tests in order to develop an appropriate plan of care for individual patients
- Identified potential safety risks in the ICU environment and took appropriate action to mitigate those risks
- Successfully managed multiple tasks while maintaining focus on providing safe, high-quality patient care
- Provided emotional support for family members during end-of-life situations
- Developed effective communication strategies with fellow healthcare professionals regarding patient status updates
- Initiated resuscitation measures when necessary following cardiac arrest or respiratory failure events
- Assisted physicians with various invasive procedures within the ED and ICU setting
- Developed and maintained professional relationship with members of health care team, patient and patient's family
- Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol and procedures
- Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts
- Helped monitor, maintain and improve nursing-sensitive indicators, core measures and other identified outcome metric
- Completed patient assessments, triaged and recorded patient histories, symptoms and observations.
- Supported appropriate orientation, education, credentialing and continued professional development of associates
- Maintained records, prepared reports and served on special committees
- Achieved best possible outcomes for nursing sensitive indicators, core measures, HCAPS, patient satisfaction and associate satisfaction
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices
- Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output
- Observed strict safety measures, including checking medication dosages before administration to patients
- Delivered information regarding care and medications to patients and caregivers in comprehensible terminology
- Utilized computerized resources and Electronic Health Record (EHR) system
Education
Bachelor of Science - Nursing
State University of West Georgia
Carrolton, GA06-2001
Associate of Science - Nursing
Dalton College
Dalton, GA06-1995
Skills
- Registered Nurse State of Georgia with 28 1/2 years experience
- Lean Six Sigma Green Belt
- Critical Care Courses parts 1 and 2
- Teamwork and Collaboration
- Documentation and Reporting
- Goal Setting, Idea Development and Brainstorming
- Interpersonal Relations
- Performance Evaluations
- Team Leadership
- Problem Resolution
- Professional and Courteous
- Training and Development
- Onboarding, Orientation and Staff Training
- Decision-Making
- Scheduling and Coordinating
- Emergency Response
- Policy Administration
- Project Planning
- Process Improvement
- Good Judgment
- Computer Skills
- Incident Reports
- Troubleshooting Issues
- Compliance
- Staff Supervision
- Compliance Monitoring
- Work Planning and Prioritization
- Negotiation and Conflict Resolution
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Outlook, Cerner, Electronic Health Records, Various Regulatory databases
Accomplishments
- Second place winner of the GHA (Georgia Hospital Association) Patient Safety Summit for performance of the SEP-1 Core Measure (Sepsis)
Certification
- Registered Nurse licensed in state of Georgia
- Lean Six Sigma Green Belt
- Critical Care Courses 1 and 2
- NAHQ member
Custom
References available upon request.
Timeline
Medical Staff Manager
Hamilton Healthcare System
03.2020 - 09.2020
Interim Manager Quality, Accreditation and MSS
Hamilton Healthcare System
07.2019 - 03.2021
Clinical Quality Project Coordinator
Hamilton Healthcare System
07.2017 - 07.2019
Clinical Documentation Improvement Specialist
Hamilton Healthcare System
10.2015 - 07.2017
Intensive Care RN and Team Leader
Hutcheson Medical Center
07.2012 - 07.2015
ED and ICU Staff Registered Nurse
Hamilton Healthcare System
06.1996 - 03.2012
Bachelor of Science - Nursing
State University of West Georgia
Associate of Science - Nursing
Dalton College
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