Kimberly Hawkins
Perry Hall,MD
Summary
I'm a results-driven professional with multiple years of solid experience and a proven record of achievement dealing with Human Services, Customer Service, Administrative assistance, and Program/ Project concepts, practices, office procedures, I am skilled in Microsoft Office: Word, Outlook, PowerPoint, etc. as well as programs, projects, operations and quality assurance; training and customer service. Experienced with language facilitation, bridging communication gaps between diverse linguistic groups. Utilizes tailored communication methods and cultural understanding to enhance mutual comprehension. Track record of successful multilingual interactions and program development to support language learning and usage. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Speech and Language Facilitator
Amergis Educational Staffing
10.2023 - Current
- Increased student engagement through interactive activities, fostering a positive learning environment.
- Organized extracurricular language clubs, further enriching students'' learning experiences outside the classroom setting.
- Facilitated language immersion experiences, promoting cultural understanding and real-life application of language skills.
- Collaborated with fellow facilitators to share best practices and improve overall teaching effectiveness.
- Curated a variety of resources that catered specifically to students'' learning needs, enhancing their language acquisition experience.
- Utilized multimedia tools such as videos, audio recordings, and online resources to create engaging lesson content across multiple platforms.
Dispatcher
Jay's A1 Transports
06.2022 - 10.2023
- Coordinate and manage the schedule of truck drivers in a timely manner
- Ensure products and goods are picked up and delivered in a timely manner
- Receive calls for truck services and contact their fleet of truck to arrange all pickup and deliveries
Community Coach
The Arc Northern Chesapeake Region
09.2020 - 03.2021
- Help individuals build health and wellness
- Help individual understand stress and emotions
- Assist individuals in understanding self-advocacy
- Assist individuals in developing skills, money management and pursuing goals for personal values
Merchandise Handler
SHELF TECH
09.2018 - 03.2020
- Implementing plan-o-grams
- Visual Merchandising
- Scanning
- Checking out of date items
- Building and maintaining displays
Office Assistant
Ulta Beauty
10.2016 - 09.2018
- Maintains office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items and serving customers
- Establish and maintain an effective relationship with clientele and affiliates
- Communicate both orally and in writing as well as the ability to think clearly and act quickly and effectively
Patient Service Representative
Chase Brexton Health Center
09.2013 - 10.2016
- Refer patients to appropriate health care services or resources
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Maintains operations by following policies and procedures; reporting needed changes
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Explain policies, procedures, or services to patients using medical or administrative knowledge
Medical Receptionist
Family Health Centers of Baltimore
08.2007 - 09.2013
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Helps patients in distress by responding to emergencies
- Contributes to team effort by accomplishing related results as needed
Bank Teller III
Provident Bank of Maryland
06.2005 - 08.2007
Education
Diploma - Business and Speech Communication
Reginald F. Lewis High School
Baltimore, MD01.2003
Skills
- MICROSOFT OFFICE
- MS OFFICE
- Medical Records
- Medical Receptionist
- Microsoft Windows
- Medical Scheduling
- Merchandising
- Technical Writing
- Medical office experience
- Pediatrics
- Quality Organizational Skills
- Office Procedures
- Timekeeping
- Microsoft Word 2000
- Data/Charge Entry
- Typing 40 wpm
- Computer Scheduling
- Filing/Faxing
- Records Maintenance
- Multi-lines Telephone
- Decision Making
- Customer Service
- Team Building
- Staff Development
- Proficient in all Microsoft Office Suite and Internet applications
Certification
CPR Certification
Additional Information
Demonstrated ability to lead and manage others., Promote professionalism, and enhance staff awareness; policy and procedure reviews; organization, training, assessments and evaluations; staffing analysis; and department meetings., Fully-trained in Windows XP, Access Pro, Excel, Office 2003, PowerPoint, and the Internet., Strong technical writing and verbal communication skills.
Strengthsandabilities
- Quality Organizational Skills
- Office Procedures
- Timekeeping
- Microsoft Word 2000
- Data/Charge Entry
- Typing 40+ wpm
- Computer Scheduling
- Filing/Faxing
- Records Maintenance
- Multi-lines Telephone
- Decision Making
- Customer Service
- Team Building
- Staff Development
Specializedcertificationsawards
- Provident Bank of Maryland, College of consumer banking-Teller
- Provident Bank of Maryland, College of consumer banking- IMS: Retail Deposit & Loan System
Personal Information
Authorized To Work: US
Timeline
Speech and Language Facilitator
Amergis Educational Staffing
10.2023 - Current
Dispatcher
Jay's A1 Transports
06.2022 - 10.2023
Community Coach
The Arc Northern Chesapeake Region
09.2020 - 03.2021
Merchandise Handler
SHELF TECH
09.2018 - 03.2020
Office Assistant
Ulta Beauty
10.2016 - 09.2018
Patient Service Representative
Chase Brexton Health Center
09.2013 - 10.2016
Medical Receptionist
Family Health Centers of Baltimore
08.2007 - 09.2013
Bank Teller III
Provident Bank of Maryland
06.2005 - 08.2007
Diploma - Business and Speech Communication
Reginald F. Lewis High School
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