Kimberly Hayes
Ladson,South Carolina
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
19
19
years of professional experience
Work History
Office Manager/ Service Writer
B&N Auto Sales and Service
09.2013 - 04.2024
- Coordinated warranty repairs for vehicles, scheduling customers and ordering necessary parts.
- Invoiced customers and processed payments for services rendered
- Explained completed work to customers, ensuring customers understood all services performed.
- Managed inventory of parts and supplies, restocking as needed.
- Developed estimates, created repair orders and maintained customer records in Mitchell Task Manager.
- Consulted with customers about concerns identified on vehicle, offering necessary, and optional services to be handled during service visits.
- Greeted customers upon arrival to service center and assessed their needs.
- Scheduled appointments for customers based on technician availability.
- Communicated with technicians to obtain accurate information for repairs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Mental Health Technician
Palmetto Behavioral Health
07.2008 - 01.2013
- Provide direct care to adolescent patients with psychiatric, behavioral and addictive disease disorders, as well as, substance abuse, chemical dependency, and/or sexual aggression issues
- Ensure safety and well-being of residents, preventing and de-escalating situations through techniques including verbal de-escalation, processing, and nonviolent crisis intervention
- Maintain therapeutic milieu through proximity and redirection of negative behaviors
- Compile residents’ daily anecdotal records to be included in their monthly treatment plans.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Job Coach and Group Home Assistant
Carolina Autism Supported Living Services
05.2007 - 05.2008
- Made sure client got to work on time, dressed in proper work and weather appropriate attire.
- Supervised client’s work and interactions with others.
- Modified behaviors as needed.
- Ensured client’s safety throughout work day.
- Taught self-help skills for daily living.
- Facilitated social learning through community outings.
- Acted as guardian representative for doctor’s visits.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Biological Science Technician
USDA Vegetable Lab
04.2005 - 01.2007
- Managed employees in meristem projects in tissue culture to produce plants that are less susceptible to viruses with intention of using them in 3rd world countries as possible food sources.
- Assisted Dr. Bohac in propagation of Sweet Potato and Snap Bean lines
- Worked with Dr Frey on development of Southern Peas and Pepper lines
- Worked in greenhouses and fields trimming, weeding, planting, watering, harvesting, and upkeep of fields.
- Maintained data from plants to be used reports and published studies by the USDA
- Kept inventories and made field maps.
- Made tissue culture media as well as worked to establish plants in tissue cultures.
Education
Bachelor of Science - Psychology
Brigham Young University - Idaho
Rexburg, ID04.2005
Skills
- Office Management
- Customer Service
- Computer skills: Mac, PC, Word, Excel, powerpoint and Mitchell
- Customer Relations
- Scheduling and calendar management
- Payroll Processing
- Workflow planning
- Organizational Skills
- Excellent multi-tasking ability
Timeline
Office Manager/ Service Writer
B&N Auto Sales and Service
09.2013 - 04.2024
Mental Health Technician
Palmetto Behavioral Health
07.2008 - 01.2013
Job Coach and Group Home Assistant
Carolina Autism Supported Living Services
05.2007 - 05.2008
Biological Science Technician
USDA Vegetable Lab
04.2005 - 01.2007
Bachelor of Science - Psychology
Brigham Young University - Idaho
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