Kimberly Hayes
Dayton,OH
Summary
Achieved significant customer satisfaction improvements and revenue growth at Sinclair Community College by leveraging exceptional customer service and Microsoft Office proficiency. Demonstrated strong team collaboration and technological adeptness, excelling in upselling and securing new accounts through dedicated cold calling and innovative service solutions.
Overview
27
27
years of professional experience
Work History
Sales & Events Coordinator
Sinclair Community College
11.1997 - Current
- Cultivated productive relationships with existing customers through exceptional follow-up afters sales.
- Increase revenue by skillfully upselling and and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Worked with fellow sales team members to achieve group targets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Associate of Applied Science - Hospitality Management And Event Planning
Sinclair Community College
Dayton, OH05.2014
Skills
- Strong team orientation
- Proven track record of providing exceptional customer service
- Proficient use of technology tools including the internet, voicemail, and e-mail system
- Excellent oral and written communication and listening skills
- Demonstrated ability to use Microsoft Office software including Word, Excel, Access and Outlook applications
Timeline
Sales & Events Coordinator
Sinclair Community College
11.1997 - Current
Associate of Applied Science - Hospitality Management And Event Planning
Sinclair Community College
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