Kimberly Heap
Denver,Colorado
Summary
Self-motivated and creative, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
24
24
years of professional experience
Work History
Educator
Aveda Institute Denver
Denver, CO
04.2018 - Current
- Chose materials and developed lesson plans to enhance skills for individual students.
- Differentiated instruction to meet needs of diverse learners.
- Developed and implemented engaging lesson plans to keep learner attention.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Hairstylist
Independent Contractor - Self Employed
Denver, CO
10.2013 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Student Care Lead/Registrar, Finance
Aveda Institute Denver
Denver, CO
11.2020 - 01.2022
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance for VA, IPEDS, NACCAS, and DPOS.
- Used Excel to prepare monthly reconciliation of bank accounts and Student Monthly Tuition.
- Managed tracking of Attendance for all students.
- Strengthened operations by aligning processes to capitalize on new educational trends.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Maintained Student files from enrollment to after graduation.
- Maintained a Drop rate of under 10% for the 2021 year
Store Manager
Cynthia Rowley
Chicago, IL
11.2005 - 02.2012
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Developed new store location from ground up by hiring and training efficient team.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures for 2 store locations .
Store Merchandiser
Urban Outfitters, Inc.
San Francisco, CA
10.2001 - 10.2005
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Planned and coordinated product availability for advertising and promotion purposes.
- Monitored and analyzed sales records and consumer purchasing trends.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Tracked and recapped key item performance.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Education
No Degree - Psychology/Philosophy
Regis University
Denver, CO1998
Cosmetology License - Cosmetology
Douglas J Aveda Institute Chicago
Chicago, IL10.2013
Skills
- Curriculum Development
- Classroom management
- Office administration
- Staff Management
- Project Management
- Appointment Scheduling
- New Technique Development
- Digital Recordkeeping
- Creativity and Originality
- Time Management
- Clear Communication
- Problem Solving
Accomplishments
Team Member of the Year-AID-2021
Timeline
Student Care Lead/Registrar, Finance
Aveda Institute Denver
11.2020 - 01.2022
Educator
Aveda Institute Denver
04.2018 - Current
Hairstylist
Independent Contractor - Self Employed
10.2013 - Current
Store Manager
Cynthia Rowley
11.2005 - 02.2012
Store Merchandiser
Urban Outfitters, Inc.
10.2001 - 10.2005
No Degree - Psychology/Philosophy
Regis University
Cosmetology License - Cosmetology
Douglas J Aveda Institute Chicago
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