Kimberly Helfst
East Meadow,NY
Summary
Proven leader in healthcare administration, adept at enhancing operational efficiency and patient satisfaction at NYU Langone. Skilled in HIPAA compliance, procedure knowledge, and fostering teamwork. Achieved significant reductions in surgery cancellations and scheduling conflicts through meticulous coordination and proactive problem-solving. Demonstrates exceptional reliability and adaptability in fast-paced environments. Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
15
15
years of professional experience
Work History
Surgical Scheduler/Surgical Scheduler Coordinator/Lead Medical Assistant
NYU Langone
03.2009 - 06.2024
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Coded correct procedures for physician and billing purposes.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Reached out to patients to confirm arrival times and convey procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Coordinated with facilities to set up surgeries for Two Physicians
- Answered phone calls and messages for 8 -physician Cardiology medical facility, scheduling appointments, and handling patient inquiries.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
Medical Assistant Supervisor
NYU Langone
03.2009 - 06.2024
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Applied Science - Science
Nassau Community College
Garden City, NY05.2000
Medical Assistant Certificate - Medical Assisting
Nassau Boces Technical Center
Westbury, NY06.1998
Skills
- Procedure Knowledge
- HIPAA Compliance
- Insurance Authorizations
- Medical Terminology
- Patient Relations
- Billing and coding expertise
- Schedule Coordination
- EMR Updating
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
Timeline
Surgical Scheduler/Surgical Scheduler Coordinator/Lead Medical Assistant
NYU Langone
03.2009 - 06.2024
Medical Assistant Supervisor
NYU Langone
03.2009 - 06.2024
Associate of Applied Science - Science
Nassau Community College
Medical Assistant Certificate - Medical Assisting
Nassau Boces Technical Center
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