Kimberly Heller

• Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
• Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
• Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
• Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
• Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.

• Coordinated administrative tasks to streamline daily operations and improve efficiency.
• Enhanced office organization by implementing effective filing systems and processes.
• Handled correspondence and scheduling, ensuring timely communication with stakeholders.
• Improved workflow by maintaining accurate records and updating documentation regularly.
• Supported management with data entry and reporting to facilitate informed decision-making.
• Maintained high levels of accuracy by verifying and processing critical documents.
• Provided excellent customer service by addressing inquiries and resolving concerns promptly.
• Maintained confidentiality of sensitive information while managing employee records.
• Enhanced communication flow by distributing internal memos and updates effectively.
• Improved workplace morale by fostering an organized and supportive office environment.
• Supported special projects by coordinating resources and monitoring progress.
• Reduced turnaround time for administrative support by streamlining task prioritization.
• Ensured compliance with company policies by reviewing and updating procedural guidelines.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Improved employee productivity with effective time management strategies for daily tasks.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.

• Managed returns, exchanges and refunds in accordance with store policy.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with team members to achieve monthly sales targets.

Verified accuracy in balancing daily cash drawers.

• Led team in achieving sales targets for improved revenue.
• Managed inventory levels to ensure product availability.
• Coordinated staff schedules to optimize productivity.
• Improved customer satisfaction by resolving issues promptly.
• Developed training programs for new employees, enhancing skill sets.
• Oversaw daily operations to maintain efficiency.
• Set performance goals for staff, encouraging development.
• Implemented cost-saving measures to improve department budget.
• Boosted team morale with regular feedback and recognition.
• Conducted performance evaluations for staff improvement.
• Collaborated with upper management to align departmental objectives.
• Monitored industry trends to keep department competitive.
• Fostered a positive work environment with open communication.
• Enhanced customer loyalty by developing excellent service standards.
• Trained staff on new technology to improve service delivery.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
• Implemented quality control measures that resulted in improved products or services within the department offerings.
• Increased productivity by identifying bottlenecks and implementing targeted solutions.
• Championed customer-first approach, significantly enhancing customer experience and loyalty.
• Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
• Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
• Increased customer satisfaction with proactive issue resolution strategies.
• Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
• Enhanced team productivity by implementing streamlined workflow processes.
• Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
• Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
• Managed high-volume wire transfer requests efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
• Trained new employees on wire transfer procedures, enhancing team performance and ensuring consistent service quality.
• Streamlined wire transfer processes by implementing advanced software solutions, reducing processing time and increasing efficiency.
• Developed a comprehensive understanding of various currencies used in international wire transfers which aided in executing error-free transactions.
• Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
• Enhanced team performance by sharing knowledge, best practices, and lessons learned from past experiences with colleagues.
• Contributed to the development of departmental training materials and resources, ensuring comprehensive education for all employees on wire transfer processes and systems.
• Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
• Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
• Collaborated with other departments for seamless interdepartmental communication, improving overall operational efficiency.
• Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
• Identified opportunities for process improvements, implementing changes that led to increased accuracy and reduced risk exposure.
• Monitored daily transaction activity closely to detect any suspicious or fraudulent activities, mitigating potential risks to the organization.
• Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
• Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
• Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
• Supported continuous improvement initiatives within the Wire Transfer department; actively participating in brainstorming sessions and providing valuable insights.
• Resolved complex wire transfer issues promptly, minimizing delays in funds transfers and maintaining customer satisfaction.
• Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
• Built and established relationships with clientele to improve future business opportunities.
• Developed and maintained database of financial records for clients.
• Produced financial statements and reports to comply with regulations.
• Devised and implemented controls and procedures to promote financial accuracy.