Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Helton

Warsaw,Indiana

Summary

Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

1
1
year of professional experience

Work History

Service Writer

Plevna Implement
Nappanee, Indiana
11.2023 - Current
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Scheduled appointments for customers based on technician availability.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Maintained customer database with current contact information and vehicle records.
  • Resolved customer complaints regarding service quality or billing issues promptly and professionally.
  • Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
  • Communicated repair information to customers in a professional manner.
  • Ensured all safety regulations were followed while working in the shop environment.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Scheduled and coordinated work for many customers each day in fast-paced setting.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Consulted with customers regarding needs and addressed concerns.

Cabinet Maker

Gulf Stream RV
Nappanee, Indiana
06.2024 - 11.2024
  • Assisted other members of the team with various tasks as needed.
  • Repaired existing cabinetry when needed or requested by customers.
  • Constructed raised panel doors with router table.
  • Maintained inventory of supplies necessary for completing projects.
  • Drilled pocket holes to ensure secure joints for cabinets.
  • Fabricated cabinet frames using a variety of woodworking tools, including saws, routers, and jointers.
  • Kept work area clean throughout the day while adhering to safety protocols.
  • Measured and cut wood pieces to exact dimensions required for each project.
  • Promoted and complied with company policies and OSHA safety requirements.
  • Adhered to production deadlines and reported delays to supervisors.
  • Interpreted work instructions and diagrams to set up and execute assigned projects.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Inspected each product upon completion to evaluate overall quality, assign grades and remove unacceptable products.
  • Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Observed strict deadlines and adjusted plans according to changes in production schedules to maintain targets.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Studied blueprints and specifications to identify size and shape of patterns and implement required machine setups.

Qualified Medication Aide

Rosewood Nursing Agency
Albion, IN
09.2023 - 10.2024
  • Observed patients for adverse reactions to medications or treatments.
  • Verified the identity of the patient receiving medication prior to administration.
  • Maintained accurate medication records for each patient.
  • Participated in performance improvement initiatives related to medication management processes.
  • Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
  • Instructed patients on proper self-administration of medications when applicable.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Assisted patients with activities of daily living such as bathing, dressing and grooming.
  • Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
  • Attended continuing education classes related to medication administration topics.
  • Administered oral medications to patients in accordance with doctor's orders.
  • Provided education on safe medication practices for family members and caregivers of discharged patients.
  • Ensured that all controlled substances are appropriately secured at all times according to state regulations.
  • Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
  • Adhered strictly to established policies, procedures and protocols related to medication administration.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Administered scheduled drugs under direct supervision of licensed nurse.
  • Assisted patients with personal care to alleviate burden on family members.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Initiated oxygen and administered life-saving drugs in emergency situations.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assessed patient needs in response to medications.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Administered prescribed medications to patients and maintained related medical records under supervision.
  • Verified patient information and documented medication administration accurately in patient charts.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Researched medications to better understand properties and interactions with other drugs.
  • Maintained a clean and safe environment in the medication preparation area.
  • Participated in team meetings to discuss patient care and medication management strategies.
  • Educated patients on medication purposes, dosages, and potential side effects.
  • Worked collaboratively with healthcare team to coordinate patient care services.
  • Followed protocols for disposing of expired or unused medications safely.
  • Ensured compliance with state and federal regulations regarding medication administration.
  • Utilized electronic health record systems for entering medication orders and patient information.
  • Leveraged medication expertise to accurately enter medications and supplies into computer system.
  • Developed and maintained positive relationships with patients, families, and healthcare providers.
  • Promoted clean and sanitary environment by maintaining department equipment.
  • Assisted in updating patient care plans with medication changes and observations.

Education

High School Diploma -

Laporte High School
Laporte, IN
06-2000

Some College (No Degree) -

Ivy Tech Commmunity College
Elkhart, IN

Skills

  • Communicating with clients
  • [Software] expertise
  • Schedules coordination
  • Warranty processing
  • Work order processing
  • Sales Transactions
  • Strong Organization
  • [Language] Fluency
  • Product and service knowledge
  • Customer service expertise
  • Coordinating schedules
  • Appointment Scheduling
  • Customer Service
  • Status reports maintenance

Timeline

Cabinet Maker

Gulf Stream RV
06.2024 - 11.2024

Service Writer

Plevna Implement
11.2023 - Current

Qualified Medication Aide

Rosewood Nursing Agency
09.2023 - 10.2024

High School Diploma -

Laporte High School

Some College (No Degree) -

Ivy Tech Commmunity College

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Kimberly Helton