Driven by innovation and a commitment to quality improvement, I leveraged my roles at Riverside Community Hospital and other positions to enhance patient experiences and streamline operations. Skilled in adaptability and team collaboration, I consistently achieved notable efficiency gains, embodying a professional demeanor that fosters trust and respect in fast-paced environments.
Overview
18
18
years of professional experience
2
2
Certification
Work History
COPE Health Scholar
Riverside Community Hospital
03.2024 - Current
Took and recorded patients' vital signs, documenting in medical charts.
Supported patients and family members, actively listening to concerns and offering compassionate care.
Provided patients' with food, drinks, and personal requests.
Stocked Personal Protective Equipment.
Preformed duties for nursing staff.
Transported patients.
Assisted in changing and caring for patients.
Learning Resource Center Greeter
MT. San Jacinto College
01.2024 - 05.2024
Answered customer questions and pointed individuals in right directions.
Acted as first point of contact for visiting clients and studentws.
Fielded customer complaints and notified managers.
Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Maintained clean, organized environments for presentable front-of-house areas.
Monitored guests for compliance with safety and security protocols, raising any issue with security.
Provided assistance in connecting students with peer tutors.
Sexual Assault Advocate
Riverside Area Rape Crisis Center
05.2023 - 04.2024
Cooperated with coworkers and Rape Response staff to process and treat incoming patients.
Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
Exercised quick judgment in chaotic environments to keep patients safe.
Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
Supported victims, family members and witnesses through law enforcement, healthcare and social services.
Received and recorded private information through hotline calls from victims and witnesses of sexual assault.
Event Caterer/Delivery Driver Food Preperation
Stefani Mangrum, City Treats Parties
01.2014 - 09.2018
Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Observed federal and local kitchen safety regulations to prevent food borne illnesses.
Provided friendly, courteous service to create memorable moments for guests.
Set up and disassembled food service stations, equipment and furniture per contract specifications.
Cleaned and organized kitchen stations to promote team efficiency.
Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Owner of Kim's Clean as a Whistle, LLC;
Kimberly Hemingway
04.2013 - 09.2018
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Adhered to professional house cleaning checklist.
Created spotless surfaces by dusting, sweeping, vacuuming, mopping, and special requests.
Completed laundry services with special attention to care instructions.
Education
Associate of Science - Liberal Arts And Sciences
Mt. San Jacinto Community College
Menifee, CA
12.2024
GED -
Adult Education, California
Hemet, CA
12.2022
Skills
Quality Improvement
Patient Experience Ambassador
Direct Patient Care
Innovation and Creativity
Time management abilities
Active Listening
Team Collaboration
Room preparation
Vitals monitoring
Adaptability
Multitasking
Professional Demeanor
Certification
CPR certified through AHA and Red Cross
Timeline
COPE Health Scholar
Riverside Community Hospital
03.2024 - Current
Learning Resource Center Greeter
MT. San Jacinto College
01.2024 - 05.2024
Sexual Assault Advocate
Riverside Area Rape Crisis Center
05.2023 - 04.2024
Event Caterer/Delivery Driver Food Preperation
Stefani Mangrum, City Treats Parties
01.2014 - 09.2018
Owner of Kim's Clean as a Whistle, LLC;
Kimberly Hemingway
04.2013 - 09.2018
Associate of Science - Liberal Arts And Sciences
Mt. San Jacinto Community College
GED -
Adult Education, California
CPR certified through AHA and Red Cross
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