Kimberly Hendricks
Knoxville,TN
Summary
Achievements include enhancing claim processing accuracy and reducing denial rates, showcasing my ability to navigate complex healthcare environments with confidence. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing documentation. Vital asset for processing medical and insurance claims.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Tennova @ Turkey Creek Medical Center
Knoxville, TN
03.2024 - 09.2024
- Answered triage calls for messages and symptoms to convey to the doctor.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Called patients with the most recent lab results.
Medical Billing Specialist
Wakefield & Associates Inc.
Knoxville, TN
11.2015 - 06.2020
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Submitted claims to insurance companies.
- Submitted appeals using provider portals and phone communication.
- Performed insurance verification, pre-certification and pre-authorization.
Revenue Cycle Specialist
Navinet, INC.
Nashville, TN
06.2015 - 11.2015
- Monitored accounts receivables daily to determine appropriate follow-up action needed.
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
- Analyzed claims data to identify trends in denials and rejections.
- Processed appeals related to denied or rejected claims in a timely manner.
Denial Specialist
TeamHealth
Alcoa, TN
11.2011 - 03.2015
- Resolved billing disputes between providers and third party payers in a timely manner.
- Reviewed and evaluated claims to determine if they meet the insurance criteria for reimbursement.
- Developed strategies to resolve complex issues related to denials.
- Advised providers on coding changes required for accurate reimbursement.
- Assisted in developing new protocols for improving claim processing accuracy rates.
Education
Some College (No Degree) - Nursing
Pellissippi State Community College
Knoxville, TNSkills
- Compassionate
- General housekeeping
- Customer service
- Certified in basic life support (BLS)
- Data entry
- Appointment setting
Employment break from 2020 to 2024
The break in employment from 2020 to 2024 was due to a MEDICAL EMERGENCY during the Covid-19 Pandemic.
References
References available upon request.
Timeline
Medical Assistant
Tennova @ Turkey Creek Medical Center
03.2024 - 09.2024
Medical Billing Specialist
Wakefield & Associates Inc.
11.2015 - 06.2020
Revenue Cycle Specialist
Navinet, INC.
06.2015 - 11.2015
Denial Specialist
TeamHealth
11.2011 - 03.2015
Some College (No Degree) - Nursing
Pellissippi State Community College
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