KIMBERLY HENSLEY
Aberdeen,WA
Summary
Detail driven customer service professional with 40 years of work experience seeking part time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Owner/Bookkeeper/Treasurer
Hensley Mobile Welding, Inc
01.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Inventory Control Specialist
Summit Pacific Medical Center
02.2017 - 09.2024
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Built strong vendor relationships for timely goods and materials deliveries.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Audited and corrected discrepancies in inventory numbers.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Used equipment like forklifts and pallet jacks to move inventory.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Performed data entry and completed proper paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Certified Sterile Processing Technician
Summit Pacific Medical Center
05.2014 - 09.2021
- Provided support to medical staff in resolving medical equipment problems.
- Safeguarded patient confidentiality, complying with HIPAA regulations in handling sensitive information throughout the workflow process.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Supported operational excellence by accurately assembling instrument trays according to procedure-specific requirements.
- Assured instrument availability by managing inventory and promptly restocking supplies as needed.
- Provided exceptional service to healthcare providers by promptly responding to requests for additional instrumentation or supplies during surgery.
- Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.
- Demonstrated commitment to excellence, consistently meeting or exceeding departmental performance metrics in a fast-paced environment.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs, and sets.
- Verified and maintained proper documents and records for sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Identified parameters and sterilization method required for each item to be sterilized.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Ordered and restocked supplies for decontamination and surgical areas.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Developed and maintained medical equipment databases.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
CNA/HUC
Summit Pacific Medical Center
05.2013 - 05.2014
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Shipper
Pacific Veneer, Ltd.
03.1996 - 01.2009
- Collaborated with sales and customer service teams to address client concerns regarding shipments quickly and effectively.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
- Managed shipping schedules for increased delivery accuracy and reduced lead times.
- Trained new team members on company shipping processes, enhancing overall department performance.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Coordinated storage locations and product movements.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Partnered with representatives from different carriers to arrange materials shipments.
Customer Service/Manager
KFC
09.1983 - 03.1996
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
PRE-REQS FOR RN PROGRAM - ENGLISH, MATH, PSYCHOLOGY, CHEMISTRY, BIOLOGY, NUTRITION, ANATOMY & PHYSIOLOGY I & II, MICROBIOLOGY
GRAYS HARBOR COMMUNITY COLLEGE
01.2012
DIPLOMA - General classes
WEATHERWAX HIGH SCHOOL
01.1985
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Financial Planning
- Financial Management
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Customer Service Management
- Inventory Control
Activities
- Current member of Quality Ambassadors
- Safety Committee
- Spirit Team
- Enjoy working outside in my garden
- Reading
- Spending time with my family
Timeline
Owner/Bookkeeper/Treasurer
Hensley Mobile Welding, Inc
01.2023 - Current
Inventory Control Specialist
Summit Pacific Medical Center
02.2017 - 09.2024
Certified Sterile Processing Technician
Summit Pacific Medical Center
05.2014 - 09.2021
CNA/HUC
Summit Pacific Medical Center
05.2013 - 05.2014
Shipper
Pacific Veneer, Ltd.
03.1996 - 01.2009
Customer Service/Manager
KFC
09.1983 - 03.1996
DIPLOMA - General classes
WEATHERWAX HIGH SCHOOL
PRE-REQS FOR RN PROGRAM - ENGLISH, MATH, PSYCHOLOGY, CHEMISTRY, BIOLOGY, NUTRITION, ANATOMY & PHYSIOLOGY I & II, MICROBIOLOGY
GRAYS HARBOR COMMUNITY COLLEGE
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