Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Herlong

Alabaster,AL

Summary

Experienced Customer Service Representative with excellent oral and written communication skills. Strong ability to actively listen and solve problems analytically. Dedication to enhancing customer experiences by consistently employing service-oriented behaviors and understanding their desires. Commitment to providing customized solutions that meet their needs and build long-term loyalty.

Overview

29
29
years of professional experience

Work History

Remote Customer Service Representative

A'Dear Daycare
05.2015 - 03.2023
  • Administered daily administrative tasks, ensuring seamless operational efficiency
  • Delivered high-quality customer service, fostering positive interactions with parents and visitors via online or telephone
  • Maintained precise documentation and record-keeping, ensuring data integrity and compliance with operational standards
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Home Health Aide

Stevens Home Health Care
07.2010 - 11.2012
  • Delivered comprehensive patient care, ensuring adherence to safety protocols and enhancing patients' quality of life through assistance with personal hygiene and mobility tasks
  • Conducted patient assessments, documented medical information accurately, and reported significant health observations to ensure continuity of care
  • Fostered a communicative and engaging atmosphere by encouraging patient involvement in recreational activities and effectively liaising with case managers on patient progress

Surgical Technologist

HealthSouth Medical Center
04.2003 - 10.2004
  • Ensured the operating room was properly prepared for surgeries, adhering to strict sterilization protocols to maintain a safe and compliant surgical environment
  • Managed and monitored inventory of surgical supplies and equipment, providing necessary instruments during procedures to support efficient and effective patient care

Food Service Assistant

Bessemer City School System
08.2001 - 09.2002
  • Executed preparation of well-balanced meals in compliance with safe food handling practices
  • Conducted meticulous maintenance of a hygienic work space and executed precise administrative and financial tasks to uphold operational integrity

Administrative Clerk

Norfolk Southern Railroad
06.1994 - 05.1999
  • Managed comprehensive documentation processes and maintained accurate logs, ensuring adherence to company guidelines and operational standards
  • Facilitated communication with engineers and generated critical hazardous material documents, contributing to efficient train dispatch and safety compliance

Education

Associate of Science - Surgical Technologist

Virginia College at Birmingham
Birmingham, Alabama
01.2003

Associate of Science - Applied Technology of Computer Information Systems

Herzing Institute
Birmingham, Alabama
01.1994

Skills

  • Administrative Processes
  • Customer Service
  • Communication
  • Data Management
  • Regulatory Compliance
  • Interpersonal Skills
  • Documentation
  • Medical Terminology
  • Patient Care
  • Surgical Procedures
  • Equipment Sterilization
  • Food Handling
  • Financial Functions
  • Bookkeeping
  • MS OFFICE Suites

Timeline

Remote Customer Service Representative

A'Dear Daycare
05.2015 - 03.2023

Home Health Aide

Stevens Home Health Care
07.2010 - 11.2012

Surgical Technologist

HealthSouth Medical Center
04.2003 - 10.2004

Food Service Assistant

Bessemer City School System
08.2001 - 09.2002

Administrative Clerk

Norfolk Southern Railroad
06.1994 - 05.1999

Associate of Science - Applied Technology of Computer Information Systems

Herzing Institute

Associate of Science - Surgical Technologist

Virginia College at Birmingham

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Kimberly Herlong