Kimberly Hernandez
San Jose,CA
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Lancôme
12.2021 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Manager
Mcdonals
01.2020 - 04.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Excelled in every store position and regularly backed up front-line staff.
Crew Member
McDonald's
11.2018 - 01.2020
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Calero Highschool
San Jose, CA07.2020
Skills
- Selling Skills
- Makeup Application
- Money Handling
- Rewards Programs
- Effective Customer Communication
- Brand Promotion
- Verbal and Written Communication
- Schedule Management
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Lancôme
12.2021 - Current
Shift Manager
Mcdonals
01.2020 - 04.2023
Crew Member
McDonald's
11.2018 - 01.2020
High School Diploma -
Calero Highschool
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