Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kimberly Hernandez

San Antonio,Texas

Summary

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fraud Service Specialist II

RBFCU
San Antonio, Texas
10.2023 - 02.2024
  • Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
  • Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
  • Participated in regular training sessions on emerging threats related to online security and digital payment methods.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
  • Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.

Senior Member Service Specialist

RBFCU
San Antonio, Texas
11.2021 - 10.2023
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Implemented measures to reduce risk associated with financial crimes including money laundering.
  • Identified training needs for tellers, created learning materials, and conducted regular training sessions.
  • Performed daily reconciliation of teller drawer within established limits.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Followed up on requests from customers in a timely manner.
  • Assisted customers in opening new accounts and completing required paperwork.

Teller

Frost & Sullivan
San Antonio, Texas
09.2019 - 10.2021
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Maintained accurate records of all transactions and customer interactions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Processed wire transfers for customers both domestically and internationally.

Education

High School Diploma -

Por Vida Academy
San Antonio, TX
06-2015

Accredited Medical Assistant Diploma -

Concorde Career College
San Antonio

Skills

  • Telephone and email etiquette
  • Transaction review
  • Fraud Detection
  • Account information review
  • Consumer Banking
  • Quality Control
  • Goal Setting and Achievement
  • Staff Training and Development
  • Loss Prevention
  • Customer Engagement
  • Transaction Processing
  • Cash Handling

Certification

  • Notary Public

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Fraud Service Specialist II

RBFCU
10.2023 - 02.2024

Senior Member Service Specialist

RBFCU
11.2021 - 10.2023

Teller

Frost & Sullivan
09.2019 - 10.2021

High School Diploma -

Por Vida Academy

Accredited Medical Assistant Diploma -

Concorde Career College

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Kimberly Hernandez