Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hernandez

Staunton,VA

Summary

Personable administrative professional with extensive experience in healthcare and administrative roles. Highly-developed communicator with outstanding problem-solving skills. Detail-oriented with proven ability to manage eligibility, perform data entry, and provide excellent customer service.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Valley Care, LLC
Salem, VA
02.2022 - 08.2022
  • Accurately verified patient eligibility and benefits.
  • Conducted data entry for patient records, bills, and expenses
  • Provided excellent customer service by warmly greeting patients at check-in.
  • Managed electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls and delivering messages to staff.
  • Managed daily accounts receivables and completed other clerical tasks.

Phlebotomist

Valley Care, LLC
Salem, VA
08.2021 - 02.2022
  • Verified patient identification for sample collection.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Competently performed venipunctures and fingersticks on all age groups.
  • Verified proper storage and transportation of specimens to laboratories.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Conducted daily quality control on laboratory equipment and temperature logs.
  • Maintained weekly laboratory inventory.

Administrative Assistant

Primos Construction
Waynesboro, VA
03.2017 - 11.2020
  • Managed eligibility by processing bills and expenses
  • Conducted data entry for bookkeeping and handled correspondence
  • Provided customer service by answering phone calls and taking messages.
  • Managed filing system, entered data and completed other clerical tasks.

Phlebotomist

Quest Diagnostics
Roanoke, VA
01.2017 - 03.2017
  • Verified patient information for sample collection.
  • Competently performed venipuncture and fingersticks on all age groups.
  • Conducted various lab tests and maintained accurate records.
  • Managed inventory and ensured daily sanitation of the laboratory.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Drug Screen Technician

Hope College
Fishersville, VA
03.2013 - 12.2013
  • Answered incoming phone call and enthusiastically greeted callers.
  • Managed office logistics by scheduling appointments.
  • Managed office bookkeeping with patient payments.
  • Placed new supply orders, managed inventory and restocked clerical and clinical spaces.
  • Verified patient identification for sample collection.
  • Successfully collected urine and hair samples.
  • Received and routed results to correct clinical staff members.

Phlebotomist

Roanoke Valley Medical Clinic
Roanoke, VA
09.2008 - 08.2009
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures and finger sticks for adult patients.
  • Verified proper storage and transportation of specimens to central lab.
  • Managed scheduling and maintained laboratory inventory.
  • Performed various laboratory tests to assist physicians in diagnosis.

Medical Assistant

Valley Occupational Medicine
Roanoke, VA
02.2008 - 09.2008
  • Provided customer service by translating for Spanish-speaking patients.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including organizing and filing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Assistant

Salem Family Clinic
Salem, VA
07.2007 - 02.2008
  • Performed medical records management, including organizing and filing documents.
  • Assisted with patient triage and prescription refills.
  • Verified patients' identification for proper sample collection.
  • Performed venipuncture and finger sticks for adult patients.
  • Monitored supply levels and placed orders for laboratory supplies.

Education

Associate of Applied Science - Medical Assisting

National College of Business And Technology
Salem, VA
06-2007

Skills

  • Customer Service
  • Medical Terminology
  • Eligibility Determination
  • Spreadsheet Management
  • Data Entry
  • Critical Thinking
  • Microsoft Office
  • Detail-Oriented
  • Phlebotomy
  • Quality Control
  • Inventory Management
  • Team Collaboration
  • Problem Solving
  • Multi-tasking
  • Office Administration
  • Clerical Support
  • Scheduling
  • Office Management

Timeline

Administrative Assistant

Valley Care, LLC
02.2022 - 08.2022

Phlebotomist

Valley Care, LLC
08.2021 - 02.2022

Administrative Assistant

Primos Construction
03.2017 - 11.2020

Phlebotomist

Quest Diagnostics
01.2017 - 03.2017

Drug Screen Technician

Hope College
03.2013 - 12.2013

Phlebotomist

Roanoke Valley Medical Clinic
09.2008 - 08.2009

Medical Assistant

Valley Occupational Medicine
02.2008 - 09.2008

Medical Assistant

Salem Family Clinic
07.2007 - 02.2008

Associate of Applied Science - Medical Assisting

National College of Business And Technology

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Kimberly Hernandez