Kimberly Hernandez
Huntsville
Summary
Dynamic professional with extensive experience at Dometic, excelling in team motivation and shipping efficiency. Proven track record in developing standard operating procedures and enhancing customer satisfaction through effective communication. Skilled in quality control and inventory management, fostering a culture of continuous improvement while maintaining a safe work environment.
Overview
2026
2026
years of professional experience
Work History
Waitress Trainer
Rosie’s Cantina
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Shipping Specialist
Dometic
02.2024 - Current
- Developed standard operating procedures for the shipping department, ensuring consistency in execution across team members.
- Conducted regular audits of warehouse operations to identify areas for improvement and ensure adherence to safety protocols.
- Implemented a comprehensive tracking system for all shipments, ensuring real-time visibility and accurate delivery estimates.
- Reduced customer complaints related to shipping by implementing quality control checks prior to dispatch.
- Optimized packaging materials usage, reducing waste while still maintaining the integrity of shipped products.
- Established strong relationships with clients by providing exceptional support in addressing shipment-related inquiries or concerns.
- Improved shipping efficiency by streamlining packaging processes and optimizing warehouse layouts.
- Ensured compliance with applicable regulations and industry standards, mitigating potential risks related to shipping operations.
- Spearheaded initiatives that led to reduced transit times for domestic shipments through carrier partnerships and optimized routing strategies.
- Assisted in new employee onboarding by developing training programs tailored specifically towards enhancing shipping-related competencies.
- Coordinated closely with sales teams to align shipping capacities with customer requirements during peak seasons.
- Played a key role in the successful integration of new software systems for inventory management and order processing, leading to increased visibility and control over the entire supply chain.
- Collaborated with carriers to negotiate competitive rates, resulting in significant cost savings on freight expenses.
- Enhanced team productivity through cross-training initiatives, fostering a versatile workforce capable of handling diverse tasks.
- Streamlined order processing workflows, enabling faster turnaround times from order placement to dispatch.
- Facilitated seamless communication between warehouse staff, carriers, and client representatives to resolve any discrepancies in a timely manner.
- Fostered a culture of continuous improvement within the department by encouraging open discussions regarding operational challenges and potential solutions.
- Managed inventory levels for accuracy and timely replenishment, minimizing stockouts and backorders.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Manufacturing Technician
Dometic
02.2020 - Current
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Assembled and tested parts and components to meet safety and performance standards.
Education
Associate Of Applied Business - Accounting
Calhoun Community College
Huntsville,AlSix Sigma White Belt - Lean Manufacturing
Management And Strategy Institute
Online06.2023
Diploma -
Mar Jemison High School
Huntsville,Al.05.2019
Skills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Order accuracy
- Constructive feedback
- Reservation management
- Energy and enthusiasm
- Food safety awareness
- Memory retention
- Efficient movement
- Personal grooming
- Food allergy safety
- Table management
- Employee engagement
Languages
Spanish
Full Professional
Timeline
Shipping Specialist
Dometic
02.2024 - Current
Manufacturing Technician
Dometic
02.2020 - Current
Waitress Trainer
Rosie’s Cantina
Associate Of Applied Business - Accounting
Calhoun Community College
Six Sigma White Belt - Lean Manufacturing
Management And Strategy Institute
Diploma -
Mar Jemison High School
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