KIMBERLY HERNANDEZ-GAMEZ
San Diego,CA
Summary
Dedicated and compassionate professional with 8 years of customer service experience, including 5 years in the dental field as a registered dental assistant. Skilled at creating welcoming and comfortable environments for diverse individuals, resolving concerns with care and efficient, and delivering exceptional service under pressure. Excited to bring my strong interpersonal skills, attention to detail, and passion for helping others to a dynamic role as a flight attendant for United Airlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Pacific Beach Dentistry
05.2022 - Current
- Greet patients and explain dental care treatment plans so they feel comfortable during the appointment
- Take and document vital signs and medical history for patient records, take X-rays of patient's mouth and apply topical anesthetic for dental procedures, if necessary
- Prepare and layout sterilized equipment, dental instruments, anesthetics, dental supplies, and materials inside the treatment rooms for examinations and dental procedures
- Assist Dentists and dental hygienists during any procedures or examinations by handing off dental instruments, providing suction, and ensuring chair side accessibility to the team.
- Adhere to all dental office infection control policies and safety regulations by disinfecting and sterilizing all equipment and instruments after use
- Schedule appointments for patient care follow up, answer any questions they may have about dental hygiene and provide postoperative instructions with methods for infection control for the patients teeth and gums after procedure
Registered Dental Assistant
Radiant Dental Arts
12.2020 - 05.2022
- Take and document patient dental history and updates, as well as overall health and medication history.
- Welcome patients and get them situated in the appropriate treatment room.
- Assist dentist by handling supplies and instruments as requested.
- Clean and sterilize instruments and prepare treatment rooms as needed.
- Take, expose and mount high quality dental radiographs
Sales Associate
Victoria's Secret
07.2019 - 11.2021
- Driving top line store sales results and growing the business through action and productivity
- Creating customer awareness of programs available to them ( i.e Victoria's secret angel card , phone and email capture) to build customer loyalty, when applicable
- Setting personal goals and tracking individual and team performance to the goals
- Preparing for each shift by painting awareness of all sales, promotions and applicable ringing procedures
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating company values
Key Holder / Sales Associate
Muttropolis
09.2016 - 09.2019
- Perform and supervise daily procedures
- Provide customer-focused service; welcome customers to the store and assist them with requests
- Monitor and assist cashiers and other retail staff; assign daily duties
- Train and support new team members
- Handle managerial tasks when the general and assistant managers are unavailable
- Manage bank deposits, balance point of sale drawers and safe
- Perform product demos and explain product features to customers
Education
DENTAL ASSISTANT CERTIFICATION -
SAN DIEGO CONCORD COLLEGE
01.2020
HIGH SCHOOL DIPLOMA -
LA JOLLA HIGH SCHOOL
01.2017
Skills
- Communication
- Customer Service
- Teamwork
- Time Management
- Decision Making
- Problem Solving
- Assertiveness
- Flexibility
- Attentiveness
- Stress Management
- CPR Certified
Certification
CPR Certification
Languages
English
Native or Bilingual
Timeline
Registered Dental Assistant
Pacific Beach Dentistry
05.2022 - Current
Registered Dental Assistant
Radiant Dental Arts
12.2020 - 05.2022
Sales Associate
Victoria's Secret
07.2019 - 11.2021
Key Holder / Sales Associate
Muttropolis
09.2016 - 09.2019
HIGH SCHOOL DIPLOMA -
LA JOLLA HIGH SCHOOL
DENTAL ASSISTANT CERTIFICATION -
SAN DIEGO CONCORD COLLEGE
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