Kimberly Hernandez
New Brunswick,NJ
Summary
Motivated client services professional with extensive experience directly interfacing with customers of various industries. Well-versed in sales, communication, and finance. Flexible, reliable, attentive, and enthusiastic.
Both an excellent team and solo player with a demonstrated passion for cultivating partnerships and growing businesses all while maintaining customer satisfaction and contributing to company success.
Overview
4
4
years of professional experience
Work History
Returns Processor
Resnick Distributors
04.2025 - Current
- Assisted customers with inquiries in regards to product returns and payments via phone or email communication.
- Recorded data, updated systems, and filed paperwork associated with returns including invoices, packing slips, order forms.
- Scheduled pickups for clients and communicated with both inbound/outbound drivers.
- Collected payments, issued refunds, and provided necessary accommodations for client concerns while being monitored and still following company guidelines.
Property Administrator
HMR Properties
01.2025 - 03.2025
- Provided customer service support to tenants regarding leases, payments, or complaints about conditions at the property.
- Established relationships and negotiated favorable rates with vendors providing services such as pest control, landscaping, or janitorial services.
- Documented and worked with on-site, internal company programs, and remote service providers to support tenants requesting accommodations.
- Responded to all forms of communication (walk-ins, incoming calls, emails, and messages) from all clients in regards to scheduling appointments, annual recertifications, issues/concerns and any further inquiries.
Customer Service Representative
Source Logistics
07.2023 - 11.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Traffic Clerk
Capacity LLC
10.2022 - 06.2023
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or record keeping purposes.
- Affixed postage, folded packing lists, circulars or other documents and inserted into envelopes for distribution.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
To-Go Specialist / Server
Chili's Restaurant
12.2021 - 07.2022
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery. Operated cash register to accept cash, debit and credit card payments from customers.
- Collaborated with kitchen staff to ensure timely completion of all orders along with reviewing order/item accuracy before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Retail Sales Associate Cashier
Walmart
06.2021 - 11.2021
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06.2022
Skills
- Data Management
- Sales Management
- Hospitality
- Problem Solving
- Relationship Building/Customer Service
- Detail Oriented
- Basic Math
- Finance
- Computer Skills
- Appointment Scheduling
- Creative Thinking
- Multitasking and Prioritization
- Food and Safety Standards
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Returns Processor
Resnick Distributors
04.2025 - Current
Property Administrator
HMR Properties
01.2025 - 03.2025
Customer Service Representative
Source Logistics
07.2023 - 11.2024
Traffic Clerk
Capacity LLC
10.2022 - 06.2023
To-Go Specialist / Server
Chili's Restaurant
12.2021 - 07.2022
Retail Sales Associate Cashier
Walmart
06.2021 - 11.2021
High School Diploma -
New Brunswick High School
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