Kimberly Hernandez
Graham,NC
Summary
Dynamic Leasing Consultant with a proven track record at Bell Partners, excelling in customer service and property marketing. Skilled in lease agreements and market research, I foster strong relationships with residents, enhancing community engagement. My creative problem-solving abilities and effective communication ensure tenant satisfaction and retention in a competitive market.
Diligent with comprehensive background in property leasing and tenant relations. Successfully facilitated lease agreements, contributing to high occupancy rates and tenant satisfaction. Demonstrated proficiency in communication and negotiation skills.
Energetic offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Bell Partners
06.2023 - Current
- Assisted prospective tenants with property tours and answered inquiries regarding leasing options.
- Coordinated lease documentation and ensured accuracy in tenant applications.
- Conducted market research to understand local rental trends and competitive pricing.
- Maintained up-to-date knowledge of community amenities and services for residents.
- Supported marketing efforts by creating promotional materials for available units.
- Collaborated with maintenance staff to address tenant concerns promptly and effectively.
- Developed strong relationships with residents to enhance community engagement and satisfaction.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Manager
ALCCE
11.2022 - 04.2023
- Managed daily operations to enhance team efficiency and productivity.
- Developed and implemented process improvements to streamline workflow.
- Trained and mentored team members on operational best practices.
- Coordinated scheduling and resource allocation for optimal performance.
- Analyzed performance metrics to identify areas for improvement.
- Executed quality control measures to maintain high service standards.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Representative
Copart
11.2021 - 11.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality service and customer satisfaction.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Manager
Tommy Hilfiger
04.2020 - 05.2022
- Developed and implemented sales strategies to enhance revenue growth and market penetration.
- Led a team of sales representatives, providing coaching and mentoring to improve performance.
- Analyzed market trends and competitor activities to inform strategic planning and decision-making.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Monitored sales metrics and KPIs, ensuring accountability and continuous improvement across the team.
- Conducted regular training sessions on product knowledge and sales techniques for staff development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Makeup Consultant
Ulta
07.2019 - 04.2020
- Developed personalized makeup consultations, enhancing client satisfaction and loyalty.
- Trained junior consultants on product knowledge and application techniques, fostering team growth.
- Streamlined inventory management processes, ensuring timely restocking of popular products.
Wait Staff Member
Western Steak House
01.2018 - 06.2019
- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery process, enhancing workflow efficiency.
- Trained new team members on menu knowledge and service protocols to maintain quality standards.
- Managed multiple tables simultaneously, prioritizing tasks to accommodate diverse customer needs.
Education
Hugh M. Cummings High School
Burlington, NCSkills
- Customer service
- Fair housing regulations
- Building rapport
- Customer service expertise
- CRM software
- Phone and email etiquette
- Sales techniques
- Clear communication
- Database management
- Market research
- Business development
- Staff management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Bell Partners
06.2023 - Current
Manager
ALCCE
11.2022 - 04.2023
Customer Service Representative
Copart
11.2021 - 11.2022
Sales Manager
Tommy Hilfiger
04.2020 - 05.2022
Makeup Consultant
Ulta
07.2019 - 04.2020
Wait Staff Member
Western Steak House
01.2018 - 06.2019
Hugh M. Cummings High School
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