Kimberly Hernandez
South Gate,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Medical coding and billing professional with solid background in managing healthcare claims and ensuring compliance with industry standards. Proven ability to streamline billing processes and resolve discrepancies efficiently. Effective collaborator and adaptable team member, consistently meeting organizational goals and adapting to changing demands. Skilled in ICD-10, CPT, and HCPCS coding and maintaining patient confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server and In Room Dining
Maybourne Hotel, Beverly Hills, CA
05.2022 - Current
- Completed over hundreds successful cash audits, credit card, and room charges. Maintained accurate financial records.
- Delivered exceptional customer service while managing multiple tables and ensuring guest satisfaction.
- Trained new servers on menu details, table settings, and service protocols for improved team performance.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed multiple tables efficiently, demonstrating strong organizational skills in fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Implemented upselling techniques, increasing revenue through enhanced guest engagement and product recommendations.
Barista, Craft Service
Thunder Studios, Long Beach, CA
05.2021 - 08.2023
- Prepared and served high-quality espresso and coffee beverages efficiently.
- Maintained cleanliness and organization of workstations to ensure smooth operations.
- Implemented inventory management practices to minimize waste and optimize supplies.
- Controlled line and crowd with quick, efficient service.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Assistant Manger for Medical Coding and Billing
APEX Practice Partners, Los Angeles, CA
07.2020 - 05.2022
- Contracting and Credentialing with various insurances on behalf of various health providers.
- Programs used: Quickbooks, Excel, Monday board, Kareo PM, Web PT, Chirotouch.
- Coordinated scheduling and logistics for multiple projects, ensuring timely completion of deliverables.
- Collaborated with cross-functional teams to facilitate communication and project updates across departments.
- Assisted in developing training materials to enhance team performance and knowledge retention.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed administrative tasks, including document preparation and data entry, to support operational efficiency.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Barista and In Room Dining
1 Hotel, West Hollywood, CA
05.2018 - 03.2020
- Crafted specialty coffee drinks using high-quality ingredients and precision techniques.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Trained new staff on beverage preparation, equipment operation, and customer interaction protocols.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Monitored inventory levels, assisting in restocking supplies to optimize workflow during peak hours.
- Delivered prompt and courteous room service to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure timely preparation of orders.
Host, Banquet Server
Double Tree by Hilton, Norwalk, CA
01.2016 - 06.2018
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Oversaw daily host operations, addressing issues to maintain smooth service during peak hours.
- Analyzed seating patterns to optimize table turnover rates and improve overall restaurant performance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service during high-volume events and banquets.
- Set up tables, chairs, and decorations according to event specifications.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Medical Coding And Billing
Downey Adult School
Downey, CA01-2020
Skills
- Customer service
- Team leadership
- Staff training and development
- Task delegation
- Money handling
- Decision-making
- Time management
- Team motivation
Certification
- Downey Adult School - Medical Coding and Billing Certification
- Downey Adult School - Massage Therapy Certification
- Safeserv: Food Handling
- RBS Certificate
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Server and In Room Dining
Maybourne Hotel, Beverly Hills, CA
05.2022 - Current
Barista, Craft Service
Thunder Studios, Long Beach, CA
05.2021 - 08.2023
Assistant Manger for Medical Coding and Billing
APEX Practice Partners, Los Angeles, CA
07.2020 - 05.2022
Barista and In Room Dining
1 Hotel, West Hollywood, CA
05.2018 - 03.2020
Host, Banquet Server
Double Tree by Hilton, Norwalk, CA
01.2016 - 06.2018
Medical Coding And Billing
Downey Adult School