Kimberly Hernandez Roman
Las Vegas,United States
Summary
A highly skilled team player with four years of experience managing office and personnel operations. Demonstrate proficiency in maintaining professional and courteous communication via email and phone. Possess strong organizational skills, a goal-oriented approach, and proficient computer capabilities. Capable of working independently to effectively manage assignments and deliver results.
Overview
4
4
years of professional experience
Work History
Representative
Primerica
04.2024 - 11.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Set up appointments with customers to discuss life insurance options with the help of my superior.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Passed the Nevada Life Exam on 04/08/2024
Administratively Determined
Las Vegas Interagency Communications Center
03.2024 - 10.2024
- Managed expanded dispatch, oversaw personnel's performance.
- Developed the teams schedule based on the Incidents Action Plan and a daily review of staffing requirements to ensure needs were met in a timely manner.
- Made sound and timely decisions while training my subordinates.
- Ensured the safety, welfare, and accountability for assigned personnel.
- Completed personnel performance evaluations according to agency guidelines.
- Ensure effective exchange of information between expanded dispatch and other entities.
- Established agreements on consolidation of orders and on methods for updating status of orders.
- Participated in After Action Reviews.
- Participated in closeout/transition meetiings with the Incident management team and other incident support organizations.
Administratively Determined
LAS VEGAS INTERAGENCY COMMUNICATIONS CENTER
03.2023 - 09.2023
- Conducted training sessions following established curricula
- Oriented and trained onboarding and tenured staff on new, established and changed programs
- Organized daily tasks for individuals
- Used existing sources and contract agreements to obtain resources
- Used pertinent reference guides to validate resource capabilities, limitations, or regulations governing use
- Obtained information necessary to process a non-commercial logistical flight for personnel
- Mobilized and demobilized resources from one or more of the functional dispatch areas to support an ongoing incident
- Filed, created, & mobilized resources locally, GACC, and Nationally
- Obtained information necessary to process National Emergency Rental Vehicles and maintained dispatch logs of all orders
- File Management
- Used local and national dispatch protocol to process off-unit requests
- Supported local office operations in providing and coordinating logistical support for initial and extended attack
Administratively Determined
LAS VEGAS INTERAGENCY COMMUNICATIONS CENTER
04.2022 - 10.2022
- Answered incoming calls and directed messages to correct party
- Scanned, emailed, and uploaded office correspondence
- Completed paperwork and sent to designated department for processing
- Handled sensitive and business confidential information following proper procedures
- Identified issues, analyzed information and provided solutions to problems.
Warehouse Associate
SEPHORA
10.2021 - 02.2022
- Packed and labeled merchandise to prepare for shipment to customers
- Arranged and organized items on shelves, ensuring correct location
- Moved boxes, containers and pallets with special equipment to meet demanding production targets
- Prepared orders by processing requests, picking materials, and packing boxes
- Selected items from shelves, scanned products and loaded onto totes
- Noticed damaged products and replaced/removed them from inventory
- Picked products from designated locations using special equipment and transferred to appropriate areas for further processing
Administratively Determined
LAS VEGAS INTERAGENCY COMMUNICATION CENTER
05.2021 - 10.2021
- Tracked, received, and filled orders
- Updated dispatch logs daily
- Acted as reliable source of information for field personnel to provide critical support
- Perform duties in accordance with local, geographic area, and national policies, standards, procedures, and guides
- Use computer aided dispatch systems following local protocols
- Use appropriate resource ordering system following local protocols
- Create new resource orders
- Update and validate resources status
- Place and/or fill pending requests
- Release and/or reassign resources
- Utilize contracts, agreements, and other existing sources according to local procedures to obtain resources
Education
High School Diploma - Law Enforcement/ Emergency Telecommunications Program
Veterans Tribute Career And Technical Academy
Skills
- Basic Life Support Knowledge
- Fluent in English
- Fluent in Spanish
- Leadership Skills
- Client services
- Multitasking
- Data entry proficiency
- Staff training
Timeline
Representative
Primerica
04.2024 - 11.2024
Administratively Determined
Las Vegas Interagency Communications Center
03.2024 - 10.2024
Administratively Determined
LAS VEGAS INTERAGENCY COMMUNICATIONS CENTER
03.2023 - 09.2023
Administratively Determined
LAS VEGAS INTERAGENCY COMMUNICATIONS CENTER
04.2022 - 10.2022
Warehouse Associate
SEPHORA
10.2021 - 02.2022
Administratively Determined
LAS VEGAS INTERAGENCY COMMUNICATION CENTER
05.2021 - 10.2021
High School Diploma - Law Enforcement/ Emergency Telecommunications Program
Veterans Tribute Career And Technical Academy
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