Kimberly Herrera
San Antonio,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Bush's Chicken
02.2013 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversee inventory management processes to ensure optimal stock levels for uninterrupted operations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
Education
High School Diploma -
Southside High School
San Antonio, TXSkills
Staff Management
Customer Relations
Employee Scheduling
Problem Resolution
Efficient multi-tasker
Schedule Management
Labor Cost Controls
Vendor relationships
Staff Supervision
Consistently meet goals
Team Leadership
Operations Management
Timeline
General Manager
Bush's Chicken
02.2013 - Current
High School Diploma -
Southside High School
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