Kimberly Herrera
Laredo
Summary
Dynamic and results-driven manager with extensive experience at Red Lobster, excelling in guest relations and conflict resolution. Proven track record in enhancing customer satisfaction and reducing staff turnover through effective leadership and training. Skilled in food safety compliance and fostering a collaborative team environment to ensure high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Military Camp Front of House Manager
MCM Solutions
11.2023 - 11.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Manager
Red Lobster
10.2018 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered positive work environment, leading to decrease in staff turnover.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
GED -
Laredo Community College
Laredo, TXSkills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Performance evaluation
- Food safety compliance
- POS system operations
- Health and safety regulations
- Restaurant operations
- Employee scheduling
- Time tracking
- Health department inspections
- Staff motivation
- Staff supervision
- Promotional events
- Quality standards
- Upselling strategies
- Food costs
- Foreign language proficiency
- Service recovery
- Quality control
- Pre-shift walk-through
- Restaurant marketing
- Team building
- Wine pairing
- Restaurant maintenance
- Hygiene standards
- Health code enforcement
- Team leadership
- Floor management
- Customer service
- Reliable and responsible
- Collaboration and teamwork
- Problem-solving
- Money handling
- Relationship building
- Delegating assignments and tasks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Military Camp Front of House Manager
MCM Solutions
11.2023 - 11.2024
Manager
Red Lobster
10.2018 - 10.2023
GED -
Laredo Community College
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