Kimberly Herrera Cervantes
Greeley,CO
Summary
Mission-driven professional with extensive experience in community outreach, program coordination and education. Demonstrated success in supporting immigrant and refugee populations through strategic partnerships and advocacy. Expertise in managing high-volume caseloads and leading cross-functional teams to address community needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Enrollments Coordinator
Immigrant and Refugee Center of Northern Colorado
03.2024 - Current
- Trained staff—including English language learners—on enrollment, re-enrollment procedures, and Salesforce systems.
- Designed and implemented new systems for enrollment, re-enrollment, retention, and waitlists, leading to the organization’s highest enrollment in history.
- Reduced enrollment processing time by 25% and streamlined enrollment to a single-day process for prospective students.
- Overhauled re-enrollment procedures to reduce staff workload while improving accuracy and results.
- Doubled referral connection rates (from X to Y) and cut the waitlist in half—even with fewer open seats than previous years.
- Ensured all prospective students received communication in their preferred language.
- Collaborated across departments to improve communication, efficiency, and student onboarding outcomes.
- Oversaw and managed compliance with privacy standards and the secure processing of over 1,000 student files.
- Applied event planning and program coordination skills to organize and lead frequent enrollment days and outreach events.
Spanish Navigator
Immigrant and Refugee Center of Northern Colorado
Greeley, Colorado
01.2023 - 03.2024
- Represented the organization in local and national advocacy efforts, including coalition meetings, immigration court hearings, and lobbying efforts in Washington D.C.
- Developed and facilitated Cultural Humility trainings for staff, medical students, UNC nursing cohorts, and District 6 mental health professionals.
- Led a program evaluation of the Center’s technology classes, measuring outcomes and effectiveness to inform future offerings.
- Provided case management and walk-in support for hundreds of immigrant clients, connecting them with critical services related to immigration, housing, education, and healthcare.
Guest Teacher
Greeley-Evans School District 6
12.2021 - 12.2023
- Delivered instruction across grade levels, maintaining continuity in the absence of lead teachers.
- Adapted lesson plans to student needs and supported inclusive classroom practices.
- Managed classrooms of up to 25+ students in schools in Greeley, CO.
Family Liaison
Skinner Middle School, Denver Public Schools
08.2021 - 02.2022
- Collaborated with educators to implement student success plans.
- Contributed to increased parent participation in school events through consistent communication via newsletters, emails, phone calls, or text messages.
- Developed comprehensive action plans for addressing family concerns, improving overall satisfaction with the school experience.
- Provided resources and support for families navigating the education system, increasing their involvement in their children''s academic success.
Education
Master of Social Work - Youth Services & Social Justice
The Ohio State University
Columbus, OH05-2024
BA - Mexican American Studies, Youth Advocacy, Minor in Spanish
University of Northern Colorado
Greeley, CO12 2020
Skills
Team leadership
Program coordination
Event planning
Community partnerships
Confidentiality
Advocacy
Enrollment management
Leadership Experience
- Advisory Board Member, PODER, 01/01/25 - Present, Plan and support events for immigrants focused on legal rights education, civic engagement, and empowerment., Collaborate with local organizations to help community members understand laws.
- Business Owner, The Nomi Bakehouse, 05/12/25 - Present, overseeing all aspects of a home-based bakery business including product development, sales, marketing, and customer relations.
Certification
Licensed Social Worker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Enrollments Coordinator
Immigrant and Refugee Center of Northern Colorado
03.2024 - Current
Spanish Navigator
Immigrant and Refugee Center of Northern Colorado
01.2023 - 03.2024
Guest Teacher
Greeley-Evans School District 6
12.2021 - 12.2023
Family Liaison
Skinner Middle School, Denver Public Schools
08.2021 - 02.2022
Master of Social Work - Youth Services & Social Justice
The Ohio State University
BA - Mexican American Studies, Youth Advocacy, Minor in Spanish
University of Northern Colorado
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