KIMBERLY HERRERA
Buckeye
Summary
Skilled in behavior intervention and data analysis developed in clinical environment, seeking to transition into new field. Expertise in creating and implementing individualized behavior plans and maintaining detailed records. Aiming to leverage these skills to contribute effectively in different professional domain.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
06.2025 - Current
- Implemented individualized treatment plans to enhance clients' social and communication skills.
- Collaborated with interdisciplinary teams to ensure consistency in behavioral interventions.
- Monitored client progress and documented data to evaluate program effectiveness.
- Assisted in training new staff on behavior management techniques and best practices.
Barista
Starbucks
09.2023 - 06.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Lowes
09.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Carl's Jr
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Nursing Practice
Chamberlain College of Nursing
Arizona City, AZ05-2028
Skills
- Team player
- Cash handling
- Active listener
- Behavioral intervention
- Progress monitoring
- Team collaboration
Timeline
Registered Behavior Technician
Action Behavior Centers
06.2025 - Current
Barista
Starbucks
09.2023 - 06.2025
Customer Service Representative
Lowes
09.2023 - 05.2025
Cashier
Carl's Jr
05.2023 - 09.2023
No Degree - Nursing Practice
Chamberlain College of Nursing