Kimberly Hibbs
Richmond,VA
Summary
Proven leader at Lowe's, adept in operations management and customer relations, significantly increased sales through strategic merchandising and exceptional service. Excelled in staff supervision and problem resolution, consistently achieving top sales rankings. Skilled in Google Drive and multitasking, fostering a productive team environment and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Lowe’s
2024.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Department Supervisor
Lowe’s
2014.06 - 2024.05
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 55 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Mentored a peer to become an Assistant Store Manager.
- Achieved a $170,000 sale by working with the client for several weeks, estimating and reading house plans.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Specialist
Lowe's
2010.03 - 2014.06
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Achieved or exceeded company-defined sales quotas. Was consistently on the top 25 Sales Specialists in the region.
Education
High School Diploma -
Brained High School
Brainerd, MN05.1990
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Retail Operations Management
- Sales Growth
- Employee Performance Evaluations
- Google Drive
- Customer Service
- Computer Skills
- Problem Resolution
- Multitasking Abilities
Volunteer work
I worked with Richmond city community. I coached youth basketball and soccer. I was a leader to a girls group, where I mentored young girls. I helped give out lunches during summer breaks. I sold concessions to help purchase uniforms for sporting events.
Timeline
Assistant Manager
Lowe’s
2024.05 - Current
Department Supervisor
Lowe’s
2014.06 - 2024.05
Sales Specialist
Lowe's
2010.03 - 2014.06
High School Diploma -
Brained High School
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