Kimberly Hickman
Harpers Ferry,WV
Summary
Dynamic professional with a strong background in security operations and client management. Skilled in developing strategies, training teams, and analyzing client feedback to drive service improvements. Committed to fostering collaboration and delivering exceptional results.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Account Manager
Health Care Services Group
Leesburg, Virginia
07.2023 - 08.2025
- Managed client relationships to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for project alignment.
- Developed account strategies to meet client needs and expectations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
Security Lead
Penn National Gaming
Charles Town, WV
04.2021 - 06.2023
- Led security operations for multiple gaming facilities ensuring safety and compliance.
- Developed incident reports documenting security breaches and responses effectively.
- Trained staff on emergency procedures and conflict resolution techniques regularly.
- Conducted regular risk assessments to identify threats and vulnerabilities in the network infrastructure.
- Monitored systems for suspicious activity, investigated security incidents and responded appropriately.
Food and Beverage Manager
Locust Hills Golf Club
Charles Town, WV
01.2019 - 01.2022
- Managed daily food and beverage operations at a prestigious golf club.
- Ensured compliance with health and safety regulations in all service areas.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
GED -
Blue Ridge Community And Technical College
Martinsburg, WV01-2020
Skills
- Client relationship management
- Account strategy development
- Project coordination
- Client feedback analysis
- Training new staff
- Risk assessment
Certification
Basic Life Support (CPR)
Accomplishments
President's List
References
References available upon request.
Timeline
Account Manager
Health Care Services Group
07.2023 - 08.2025
Security Lead
Penn National Gaming
04.2021 - 06.2023
Food and Beverage Manager
Locust Hills Golf Club
01.2019 - 01.2022
GED -
Blue Ridge Community And Technical College