Kimberly Hicks
Summary
Versatile and empathetic professional with a proven track record in resolving customer complaints and enhancing loyalty. Excelled in compassionate client care demonstrating strong multitasking and problem-solving abilities. Skilled in medication management and effective customer service, committed to delivering respect and dignity in all interactions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Caregiver
Amada Senior Care
04.2024 - Current
- Delivered personal care services, promoting dignity and respect for individuals.
- Coordinated transportation and errands to support client independence and mobility.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Implemented individualized care plans to meet specific needs of clients.
Custodian
Baldwin County Board of Education
08.2023 - 04.2024
- Updated safety signage to inform others of wet floors or hazards.
- Carpeted and stripped floors to maintain cleanliness and extend lifespan.
- Performed daily sanitation tasks to reduce germs and maintain health standards.
- Collected and disposed of trash by following proper disposal procedures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Server
El Kamino
01.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Ross Dress for Less
08.2019 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
Alorica
06.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Baldwin County High School
Bay Minette, AL05-2013
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Clear communication
- Attentive to people
- Fast learner
- Community activities
- Patient care and companionship
- Empathetic listening
- Nutrition
- Social interaction
- Safety awareness
- Verbal and written communication
- Adaptability and flexibility
- Active listening
- Compassion and empathy
- Reliability and punctuality
- Progress documentation
- Medication administration
- Client documentation
- HIPAA compliance
- Medication management
- Supportive companionship
- Medication and appointment reminders
- Team collaboration
- Compassionate communication
- Flexible schedule and availability
- Verbal and written communication skills
- Flexible schedule
- Housekeeping tasks
- Meal preparation
- Strong ethics
- Basic housekeeping
- Multitasking and organization
- Dependable and responsible
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Effective customer service
- Proficient customer service
- Friendly customer service
Timeline
Caregiver
Amada Senior Care
04.2024 - Current
Custodian
Baldwin County Board of Education
08.2023 - 04.2024
Server
El Kamino
01.2021 - 06.2022
Retail Sales Associate
Ross Dress for Less
08.2019 - 04.2021
Customer Service Representative
Alorica
06.2017 - 09.2019
High School Diploma -
Baldwin County High School
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