Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Kimberly Hicks

Bay Minette,AL

Summary

Engaging Sales Associate with years of experience. Committed to providing outstanding customer service, and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Caregiver

Amada Senior Care
Foley, AL
04.2024 - Current
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Contributed to case reviews of client status and progress.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Custodial Worker

Baldwin County Schools
Fairhope, AL
08.2020 - 05.2024
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Dusted furniture, machines or equipment.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Cleaned building floors by sweeping, mopping or vacuuming.

Customer Service Representative Remote

Alorica
Mobile, AL
02.2016 - 08.2020
  • Provided accurate information about products and services to customers.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Strengthened customer retention by offering discount options.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Analyzed existing sales data to develop strategies for increasing sales volume.
  • Supported the sales team in developing strategies to increase sales revenue.
  • Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
  • Coordinated sales efforts between multiple departments including field sales, inside sales, logistics and marketing teams.

Sales Associate

Verizon
Bay Minette, AL
01.2014 - 11.2017
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Prepared merchandise for purchase or rental.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Used technology resources to assist customers in locating and selecting items.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Placed special orders or called other stores to find desired items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Conducted product demonstrations to highlight features and benefits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed promotional strategies to increase sales volume.
  • Maintained records related to sales for store management.

Education

High School Diploma -

BCHS
Bay Minette, AL
05-2013

Skills

  • Medication administration
  • Meal planning
  • Patient observation
  • Environmental safety
  • Customer service
  • Conflict resolution
  • Record keeping
  • Organizational skills
  • Sales reporting
  • Client retention
  • Problem solving
  • Sales strategies
  • Relationship building
  • Positive customer engagement
  • Product merchandising
  • Excellent written and verbal communication
  • Product knowledge
  • Interpersonal skills
  • Sales consultation
  • Performance tracking
  • Team member motivation
  • Effective customer upselling
  • Online sales strategies

Accomplishments

  • I have a certificate for Customer Service Representative
  • Graduated on Advanced Diploma

Certification

  • Customer Service Representative

Languages

English
Professional

References

References available upon request.

Timeline

Caregiver

Amada Senior Care
04.2024 - Current

Custodial Worker

Baldwin County Schools
08.2020 - 05.2024

Customer Service Representative Remote

Alorica
02.2016 - 08.2020

Sales Associate

Verizon
01.2014 - 11.2017

High School Diploma -

BCHS

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