Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
OfficeManager
Kimberly Hightower

Kimberly Hightower

Forney,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10

Years of professional experience

Work History

HEDIS Support Associate

Elevance Health
Dallas, TX
01.2023 - Current
  • Provide administrative, clerical, and scheduling support to HEDIS Abstractors conducting Chart Review and Chart Abstraction portion of HEDIS (Healthcare Effectiveness Data and Information Set) Audit.
  • Providing basic administrative and telephonic support to Quality department in order to meet deadlines associated within project.
  • Work under direction of Team Lead to assist with requests for information by contacting provider practices.
  • Coordinate with provider offices to verify information, transfer documents, schedule onsite visits if needed, and other administrative functions.
  • Developed strong communication and organizational skills through working on group projects.
  • Maintaining overall 96% project audit weekly.

Customer Care Representative

First Advantage
Atlanta, GA
03.2022 - 08.2022
  • Managed over 50 customer calls per day.
  • Providing clients and applicants with updates on pending background profiles; updating any applicable missing information to pending background profiles; assisting clients with troubleshooting profile errors.
  • Investigated and resolved account issue and profile concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Navigated multiple computer systems and applications to find information
  • Investigated and resolved customer inquiries and complaints quickly
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Patient Identity Expert

Just Associates
Colorado Springs, CO
11.2021 - 02.2022
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Verified accuracy of patient information overall 98%.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Researched and resolved medical record discrepancies.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Gained extensive knowledge in data entry, analysis and reporting

Patient Referral Coordinator

UT Southwestern Medical Center
Dallas , TX
11.2021 - 02.2022
  • Single point of contact for patients, physicians, and employees to access multiple clinical services while maintaining high level of customer service to all internal and external customers.
  • Managed over 120 calls per day.
  • Applied administrative knowledge and courtesy to explain applicable procedures and services to patients.
  • Worked with patients to schedule tests and procedures
  • Resolved customer complaints using established follow-up procedures
  • Maintained confidentiality of patient data and condition to safeguard health information
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures
  • Verified patient insurance eligibility and entered patient information into system
  • Answered incoming calls, scheduled appointments and filed medical records

Education

Graduate Certificate - Health Informatics

College of St. Scholastica
01.2022

Bachelor of Science - Psychology

Fort Hays State University
Duluth, MN
12.2019

Skills

  • Critical Thinking and Problem-Solving skills
  • Self-Initiative
  • Strong Analytical and Organizational abilities
  • Effective Communicator
  • Experience in SQL; R
  • Project Support
  • Team Support
  • Microsoft Office
  • Written Communication
  • Information Protection
  • Electronic Health Records Systems
  • Effective Customer Service
  • Clerical Support

Affiliations

Active Member of American Health Information Management Association (AHIMA)- Texas CSA; Feb 2021 Active Member Healthcare Information and Management Systems Society (HIMSS)- Dallas-Fort Worth; Feb 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

HEDIS Support Associate

Elevance Health
01.2023 - Current

Customer Care Representative

First Advantage
03.2022 - 08.2022

Patient Identity Expert

Just Associates
11.2021 - 02.2022

Patient Referral Coordinator

UT Southwestern Medical Center
11.2021 - 02.2022

Graduate Certificate - Health Informatics

College of St. Scholastica

Bachelor of Science - Psychology

Fort Hays State University

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Kimberly Hightower